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You receive an NDR message in an Exchange Server 2007 environment when you try to send an e-mail message to an address type that is supported by a fax connector
| Article ID | : | 952773 |
| Last Review | : | June 17, 2008 |
| Revision | : | 1.0 |
SYMPTOMS
In a Microsoft Exchange Server 2007 environment, you try to
send an e-mail message to an address type that is supported by a fax connector.
However, the e-mail message cannot be sent successfully. Additionally, you
receive a non-delivery report (NDR) message that resembles the
following:
Delivery has failed to these
recipients or distribution lists:
'<someone>'
<mailto:<someone>@<example.com>>
The recipient's e-mail address was not found in the recipient's e-mail
system. Microsoft Exchange will not try to redeliver this message for you.
Please check the e-mail address and try resending this message, or provide the
following diagnostic text to your system administrator. _____ Sent by
Microsoft Exchange Server 2007 Diagnostic information for administrators:
Generating server: xxxx.com
<someone>@<example.com>>
<mailto:<someone>@<example.com>>
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found
##
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RESOLUTION
To resolve this problem, disable the third-party e-mail
disclaimer program that is named Exclaimer. To do this, follow these steps:
| 1. | Start the Exchange Management Shell. |
| 2. | At the command prompt, type
disable-transportagent -identity
<servername>-exclaimersmtpagent,
and then press ENTER. |
| 3. | Type disable-transportagent -identity
<servername>
-exclaimerroutingagent, and then press ENTER. |
Note You can verify the status of the Exclaimer program by running the
get-transportagents cmdlet at the command prompt.
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MORE INFORMATION
The
third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, about the performance or reliability of these
products.
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APPLIES TO
| • | Microsoft Exchange Server 2007 Standard Edition |
| • | Microsoft Exchange Server 2007 Enterprise Edition |
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