When a Terminal Services client requests a Terminal Services user configuration from a domain controller that is under a heavy load, the domain controller may not respond to the request. When this occurs, the client uses the default profile path if one is defined.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
25-Nov-2002 14:43 5.0.2195.5265 42,256 Basesrv.dll
25-Nov-2002 14:43 5.0.2195.5907 222,992 Gdi32.dll
25-Nov-2002 14:43 5.0.2195.6137 709,392 Kernel32.dll
25-Nov-2002 14:43 5.0.2195.6090 332,560 Msgina.dll
22-Nov-2002 18:03 5.0.2195.6129 146,432 Sp3res.dll
25-Nov-2002 14:43 5.0.2195.6097 379,664 User32.dll
25-Nov-2002 14:43 5.0.2195.6140 370,960 Userenv.dll
22-Nov-2002 17:53 5.0.2195.6139 1,643,344 Win32k.sys
25-Nov-2002 14:41 5.0.2195.6141 179,984 Winlogon.exe
25-Nov-2002 14:43 5.0.2195.6097 243,472 Winsrv.dll
After you install this hotfix, if a domain controller does not respond to a client request for a user configuration, the client tries to rediscover a domain controller and resubmits the request for the terminal server user configuration.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
To prevent a user from logging on when a domain controller does not respond to the request for a user configuration (for example, a profile path), turn on the "Log users off when roaming profile fails" policy. To do so:
- Start the Group Policy snap-in.
- In the left pane, expand the Computer Configuration branch, expand the Administrative Templates branch, expand the System branch, and then click the Logon branch.
- In the right pane, double-click Log users off when roaming profile fails.
- Click Enabled, and then click OK.
: When the "Log users off when roaming profile fails" policy is turned on and the hotfix described in this article is installed, if a domain controller does not respond to a client request for a user configuration even after the client tries to rediscover a domain controller, the following event is logged in the Application event log, and the client does not obtain the user configuration from a domain controller.
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1219
Time: 2:30:17 PM
Login rejected for domain_name\user_name. Unable to obtain Terminal Server User Configuration. Error: <Description of the error>
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 331627 - Last Review: February 1, 2007 - Revision: 3.11
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Advanced Server SP3
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
- Microsoft Windows 2000 Service Pack 3
|kbautohotfix kbhotfixserver kbqfe kbtermserv kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB331627|