When a client prints a document that contains Type 1 Fonts,
the font may be missing from the print job. The problem occurs when the
Enable advanced printing features check box is selected, and
the print server does not have the font installed.
When a font that is made up of two or more files (like an
Adobe Type 1) is read from the spool file, the section pointer and base address
are only set on the first file. The original code expected these values to be
set on each font file.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910
(http://kbalertz.com/Feedback.aspx?kbNumber=260910/EN-US/
)
How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
17-Jul-2002 11:45 5.0.2195.5948 1,642,416 Win32k.sys
To work around this problem, click to clear the
Enable advanced printing features check box on the client.
This renders the print job on the client side, and then sends the print job in
"RAW" format.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how
to obtain a hotfix for Windows 2000 Datacenter Server, click the article number
below to view the article in the Microsoft Knowledge Base:
265173
(http://kbalertz.com/Feedback.aspx?kbNumber=265173/EN-US/
)
The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple
hotfixes with only one reboot, click the article number below to view the
article in the Microsoft Knowledge Base:
296861
(http://kbalertz.com/Feedback.aspx?kbNumber=296861/EN-US/
)
Use QChain.exe to Install Multiple Hotfixes with One Reboot
Article ID: 326109 - Last Review: February 20, 2007 - Revision: 3.7
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
| kbautohotfix kbhotfixserver kbqfe kbprint kbwin2ksp4fix kbbug kbenv kbfix kbprint kbqfe kbwin2000presp4fix KB326109 |