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Article ID: 972814 - Last Review: June 25, 2009 - Revision: 1.0
Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data
The installation of the Google Apps Sync for Microsoft Outlook disables the ability of Outlook to search the Outlook data. When you install the sync plug-in for Outlook, the sync plug-in changes a registry key. This disables Windows Desktop Search from indexing and providing search functionality for all Outlook data, not just the Outlook data being synchronized from GMail. Because Outlook search relies on the indexing performed by Windows Desktop Search, Outlook search functions are broken.
Note Uninstalling the sync plug-in may not resolve the issue.
To have us fix this problem for you, go to the "
Fix it for me" section. To fix this problem yourself, go to the "
Let me fix it myself" section.
To fix this problem automatically, click the
Fix it
button or link. Click
Run
in the
File Download
dialog box, and then follow the steps in the Fix it wizard.
Next, go to the "
Did this fix the problem?" section.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756Â
(http://kbalertz.com/Feedback.aspx?kbNumber=322756/
)
How to back up and restore the registry in Windows
To resolve this issue, change the registry key that was changed by the plug-in. To do this, follow these steps:
-
Click
Collapse this imageExpand this image
-
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
- Double-click the PreventIndexingOutlook registry entry.
-
In the Value data box, type
0, and then click OK.
- On the File menu, click Exit.
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can
contact support
(http://support.microsoft.com/contactus)
.
When you have the Outlook Connector installed, and then you install the Google Apps Sync plug-in, the next time Outlook is started, the following error message appears:
Some functionality will be disabled.
The Google Apps Sync plug-in changes a registry key that is used by the Outlook Connector. This results in you seeing this error message. If you encounter this error message, we recommend that you click
Yes to enable functionality. The Outlook Connector will then continue to function correctly. The Outlook Connector will reset this registry key to the correct value.
APPLIES TO
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2007
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