On a Windows XP or a Windows Server 2003-based computer that has Internet Explorer 6 installed, you install Cumulative Security Update for Internet Explorer MS08-045 (KB 953838). When you access the Microsoft Dynamics CRM system, you may be prompted with a File Download dialog for Blank.aspx.

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site: For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

Service pack information

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

Windows XP

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have the update MS08-045 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. To enable this hotfix after installation, follow these steps:

1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
3. On the Edit menu, point to New, and then click Key.
4. Type the following key name, and then press ENTER:
   FEATURE_HANDLE_EMPTY_CONTENT_TYPE_AND_PAGE_KB957714
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type iexplore.exe, and then press ENTER.
7. On the Edit menu, click Modify.
8. Type 1, and then click OK.
9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Internet Explorer 6 for Windows XP Service Pack 2 (SP2) x86

Windows Server 2003

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have the update MS08-045 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. To enable this hotfix after installation, follow these steps:

1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
3. On the Edit menu, point to New, and then click Key.
4. Type the following key name, and then press ENTER:
   FEATURE_HANDLE_EMPTY_CONTENT_TYPE_AND_PAGE_KB957714
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type iexplore.exe, and then press ENTER.
7. On the Edit menu, click Modify.
8. Type 1, and then click OK.
9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Internet Explorer 6 for Windows Server 2003 Service Pack 1 (SP1) x86
Internet Explorer 6 for Windows Server 2003 SP2 x86

Note After you apply the hotfix and enable registry key, you must also delete the files in the Temporary Internet Files folder.

For more information about the SELECT element, visit the following Microsoft MSDN Web site: For more information about MS08-045, click the following article number to view the article in the Microsoft Knowledge Base: