You use Microsoft Internet Explorer 6 on a Windows Server 2003-based computer to browse some Web sites that display a Portable Network Graphics (PNG) file. When you do this, Internet Explorer may crash randomly. Additionally, you receive an error message that resembles the following:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
This problem does not occur if you use Windows Internet Explorer 7 to browse the Web site.
An access violation causes this problem in Internet Explorer 6. The access violation is caused by an error in the Pngfilt.dll file.
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 2 (SP2) installed on the computer.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Pngfilt.dll | 5.2.3790.4406 | 42,496 | 10-Nov-2008 | 16:52 | x86 |