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KBAlertz.com: In Windows Vista SP1 or Windows Server 2008, when you try to play a video by using embedded RealNetworks RealPlayer 11 in Internet Explorer 8 Beta, you are prompted to download RealPlayer even though RealPlayer is successfully installed

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Mentioned In







Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks



Article ID: 957055 - Last Review: September 4, 2008 - Revision: 2.1

In Windows Vista SP1 or Windows Server 2008, when you try to play a video by using embedded RealNetworks RealPlayer 11 in Internet Explorer 8 Beta, you are prompted to download RealPlayer even though RealPlayer is successfully installed

View products that this article applies to.

On This Page

SYMPTOMS

On a Windows Vista SP1-based computer or on a Windows Server 2008-based computer, you visit a Web page by using Internet Explorer 8 Beta. When you try to play a video in this Web page by using embedded RealNetworks RealPlayer 11, you receive the following message even though RealPlayer has been installed successfully on the computer:
In order to play this video, you need the current version of RealPlayer.
Please click below to download the free RealPlayer.
Note This problem does not occur if the computer is running the release-to-market (RTM) version of Windows Vista.
Back to the top

CAUSE

In Windows Vista SP1, the RegQueryValue function was changed to return Error_Success. This behavior apparently breaks RealNetworks RealPlayer 11.

Note The RegQueryValue function in Windows Vista RTM returns INVALID_DATA and does not break RealNetworks RealPlayer 11.
Back to the top

RESOLUTION

Update information

An update is available to resolve this issue. This update will be automatically downloaded to the RealPlayer 11 Application Compatibility package for Windows Vista SP1 and Windows Server 2008 through Dynamic Update. After this update is applied, the RegQueryValue function reverts to the value that is returned in the RTM version of Windows Vista.
Back to the top

Prerequisites

To apply this update, you must have Windows Vista Service Pack 1 or Windows Server 2008 installed on the computer.
Back to the top

Restart requirement

You have to restart the computer after you install this update.
Back to the top

Hotfix replacement information

This update does not replace any other previously released hotfixes.
Back to the top

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acres.dll6.0.6001.180322,56008-Mar-200801:58x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:36Not Applicable
Acres.dll6.0.6001.222492,56022-Aug-200801:04x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:34Not Applicable
Acgenral.dll6.0.6001.181272,154,49622-Aug-200803:38x86
Acgenral.dll6.0.6001.222492,154,49622-Aug-200803:32x86
Acspecfc.dll6.0.6001.18127460,28822-Aug-200803:38x86
Acspecfc.dll6.0.6001.22249460,28822-Aug-200803:32x86
Aclayers.dll6.0.6001.18127541,69622-Aug-200803:38x86
Acxtrnal.dll6.0.6001.18127173,05622-Aug-200803:38x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:36Not Applicable
Aclayers.dll6.0.6001.22249541,69622-Aug-200803:32x86
Acxtrnal.dll6.0.6001.22249173,05622-Aug-200803:32x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:34Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sysmain.sdbNot Applicable52,59421-Aug-200822:36Not Applicable
Sysmain.sdbNot Applicable52,59421-Aug-200823:20Not Applicable
Acgenral.dll6.0.6001.18127281,60022-Aug-200803:45x64
Acgenral.dll6.0.6001.22249281,60022-Aug-200804:40x64
Acspecfc.dll6.0.6001.18127100,35222-Aug-200803:45x64
Acspecfc.dll6.0.6001.22249100,35222-Aug-200804:40x64
Aclayers.dll6.0.6001.18127331,77622-Aug-200803:45x64
Aclayers.dll6.0.6001.22249331,77622-Aug-200804:40x64
Acres.dll6.0.6001.180322,56008-Mar-200801:58x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:36Not Applicable
Acres.dll6.0.6001.222492,56022-Aug-200801:04x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:34Not Applicable
Aclayers.dll6.0.6001.18127541,69622-Aug-200803:38x86
Acxtrnal.dll6.0.6001.18127173,05622-Aug-200803:38x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:36Not Applicable
Aclayers.dll6.0.6001.22249541,69622-Aug-200803:32x86
Acxtrnal.dll6.0.6001.22249173,05622-Aug-200803:32x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:34Not Applicable
Acgenral.dll6.0.6001.181272,154,49622-Aug-200803:38x86
Acgenral.dll6.0.6001.222492,154,49622-Aug-200803:32x86
Acspecfc.dll6.0.6001.18127460,28822-Aug-200803:38x86
Acspecfc.dll6.0.6001.22249460,28822-Aug-200803:32x86
For all supported Itanium-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sysmain.sdbNot Applicable50,26221-Aug-200822:36Not Applicable
Sysmain.sdbNot Applicable50,26221-Aug-200823:31Not Applicable
Acgenral.dll6.0.6001.18127523,77622-Aug-200803:55IA-64
Acgenral.dll6.0.6001.22249523,77622-Aug-200804:44IA-64
Acspecfc.dll6.0.6001.18127222,20822-Aug-200803:55IA-64
Acspecfc.dll6.0.6001.22249222,20822-Aug-200804:44IA-64
Aclayers.dll6.0.6001.18127523,77622-Aug-200803:55IA-64
Aclayers.dll6.0.6001.22249523,77622-Aug-200804:44IA-64
Acres.dll6.0.6001.180322,56008-Mar-200801:58x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:36Not Applicable
Acres.dll6.0.6001.222492,56022-Aug-200801:04x86
Sysmain.sdbNot Applicable3,264,80421-Aug-200822:34Not Applicable
Aclayers.dll6.0.6001.18127541,69622-Aug-200803:38x86
Acxtrnal.dll6.0.6001.18127173,05622-Aug-200803:38x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:36Not Applicable
Aclayers.dll6.0.6001.22249541,69622-Aug-200803:32x86
Acxtrnal.dll6.0.6001.22249173,05622-Aug-200803:32x86
Drvmain.sdbNot Applicable88,33821-Aug-200822:34Not Applicable
Acgenral.dll6.0.6001.181272,154,49622-Aug-200803:38x86
Acgenral.dll6.0.6001.222492,154,49622-Aug-200803:32x86
Acspecfc.dll6.0.6001.18127460,28822-Aug-200803:38x86
Acspecfc.dll6.0.6001.22249460,28822-Aug-200803:32x86
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://kbalertz.com/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957055_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size3,912
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_1_for_kb957055~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size6,819
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_2_for_kb957055_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size3,754
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_2_for_kb957055~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size6,665
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_3_for_kb957055_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,769
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_3_for_kb957055~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,501
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,348
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,412
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,403
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_sc_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,404
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,407
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,412
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameUpdate-bf.mum
File versionNot Applicable
File size2,525
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_06830ca1be577c6756cbaf59af8b8263_31bf3856ad364e35_6.0.6001.18127_none_9be8731a8520f060.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_46ad6f4f32ac95f6ff93662fe81726d7_31bf3856ad364e35_6.0.6001.22249_none_813b1b74550ad417.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_5f249af24cf65095d666d0bb1f4a543d_31bf3856ad364e35_6.0.6001.18127_none_da18b00d7fc5e19e.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_6159490c42c9a0e4c61fec5bb6e97d57_31bf3856ad364e35_6.0.6001.22249_none_84032ba5eb646fa4.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_a0b3fd28424e53bf58c185ecc9794d8e_31bf3856ad364e35_6.0.6001.18127_none_be588eab7dac0563.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_aedf3d672aa3d74f9d2f063b6a340b2a_31bf3856ad364e35_6.0.6001.22249_none_b9c3b0d9e561453a.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_e6d2dd7c0b291b8621b25a969def0a0e_31bf3856ad364e35_6.0.6001.22249_none_314b82d94400745e.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_f974ee1f6437bb01c873dfe3e903709f_31bf3856ad364e35_6.0.6001.18127_none_977fe401400c8b07.manifest
File versionNot Applicable
File size725
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18127_none_0c139c3df2565237.manifest
File versionNot Applicable
File size4,441
Date (UTC)22-Aug-2008
Time (UTC)17:53
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22249_none_0c8999c50b825c91.manifest
File versionNot Applicable
File size4,174
Date (UTC)22-Aug-2008
Time (UTC)04:17
File nameX86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18127_none_0c159cd1f25484e5.manifest
File versionNot Applicable
File size10,073
Date (UTC)22-Aug-2008
Time (UTC)04:11
File nameX86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22249_none_0c8b9a590b808f3f.manifest
File versionNot Applicable
File size10,073
Date (UTC)22-Aug-2008
Time (UTC)04:17
File nameX86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18127_none_0c169d1bf2539e3c.manifest
File versionNot Applicable
File size9,428
Date (UTC)22-Aug-2008
Time (UTC)04:12
File nameX86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22249_none_0c8c9aa30b7fa896.manifest
File versionNot Applicable
File size9,428
Date (UTC)22-Aug-2008
Time (UTC)04:18
File nameX86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18127_none_0c179d65f252b793.manifest
File versionNot Applicable
File size9,473
Date (UTC)22-Aug-2008
Time (UTC)04:09
File nameX86_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22249_none_0c8d9aed0b7ec1ed.manifest
File versionNot Applicable
File size9,473
Date (UTC)22-Aug-2008
Time (UTC)04:16
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_038b81761ce2330bc8d4bdfe71a0cc00_31bf3856ad364e35_6.0.6001.22249_none_78e647e18d68cb96.manifest
File versionNot Applicable
File size1,100
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_0d81b5d63a615a971ff2e07b1212c78e_31bf3856ad364e35_6.0.6001.18127_none_8ac27944efa5cc00.manifest
File versionNot Applicable
File size1,098
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_3ec670a58bb615ebc665165bf61da49b_31bf3856ad364e35_6.0.6001.18127_none_cc0a047ebb089eef.manifest
File versionNot Applicable
File size1,100
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_93f08bcc65d1a9c7eeefddb5b87204cd_31bf3856ad364e35_6.0.6001.18127_none_dbdb57323c8100f7.manifest
File versionNot Applicable
File size1,098
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_9860ad66a2992e1331670692944f936f_31bf3856ad364e35_6.0.6001.18127_none_d1e87297d1aa7f1e.manifest
File versionNot Applicable
File size1,100
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_b8fa867ae64d04779473dfc4cbba56a9_31bf3856ad364e35_6.0.6001.22249_none_df149dbe2df84c7e.manifest
File versionNot Applicable
File size1,098
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_bdb9823294bbf31911023167867ea698_31bf3856ad364e35_6.0.6001.22249_none_9af4939e6536c034.manifest
File versionNot Applicable
File size1,100
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_c7eb5ed8e26ebd5288414bc8796d1ad1_31bf3856ad364e35_6.0.6001.22249_none_2a868c5885a0a16e.manifest
File versionNot Applicable
File size1,098
Date (UTC)22-Aug-2008
Time (UTC)17:51
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18127_none_683237c1aab3c36d.manifest
File versionNot Applicable
File size3,311
Date (UTC)22-Aug-2008
Time (UTC)04:06
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22249_none_68a83548c3dfcdc7.manifest
File versionNot Applicable
File size3,311
Date (UTC)22-Aug-2008
Time (UTC)05:31
File nameAmd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.18127_none_68343855aab1f61b.manifest
File versionNot Applicable
File size6,920
Date (UTC)22-Aug-2008
Time (UTC)04:07
File nameAmd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.0.6001.22249_none_68aa35dcc3de0075.manifest
File versionNot Applicable
File size6,920
Date (UTC)22-Aug-2008
Time (UTC)05:32
File nameAmd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.18127_none_6835389faab10f72.manifest
File versionNot Applicable
File size4,385
Date (UTC)22-Aug-2008
Time (UTC)04:08
File nameAmd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6001.22249_none_68ab3626c3dd19cc.manifest
File versionNot Applicable
File size4,385
Date (UTC)22-Aug-2008
Time (UTC)05:33
File nameAmd64_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.18127_none_683638e9aab028c9.manifest
File versionNot Applicable
File size5,516
Date (UTC)22-Aug-2008
Time (UTC)04:06
File nameAmd64_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_6.0.6001.22249_none_68ac3670c3dc3323.manifest
File versionNot Applicable
File size5,516
Date (UTC)22-Aug-2008
Time (UTC)05:30
File namePackage_1_for_kb957055_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size4,888
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_1_for_kb957055~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size8,811
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_2_for_kb957055_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size4,728
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_2_for_kb957055~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size8,655
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_3_for_kb957055_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,018
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_3_for_kb957055~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size3,005
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,356
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Aug-2008
Time (UTC)17:51
File namePackage_for_kb957055_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)22-Aug-2008
Time (UTC)17:51
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Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
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Date (UTC)22-Aug-2008
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
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Keywords: 
kbqfe kbfix kbexpertisebeginner KB957055
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