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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks




Article ID: 953796 - Last Review: May 30, 2008 - Revision: 1.0

Internet Explorer experiences a script error if Avaya Webdialer is installed

Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Result



In Internet Explorer 6 or Internet Explorer 7, if Avaya WebDialer is installed, you may experience script error similar to the followings:

Internet Explorer Script Error

         ! An error has occurred in the script on this page.

   Line:  2
   Char:  7
   Error: Invalid character
   Code:  0
   URL:   http://www.domain.com/ (http://www.domain.com/)

          Do you want to continue running scripts on this page?

Yes  No

Cause

This issue occurs because of a problem with Avaya Webdialer IP Agent.

Resolution



To resolve this issue, contact Avaya for further assistance.

https://support.avaya.com/main/supportcentral/supportcentral.do?PAGE=Home (https://support.avaya.com/main/supportcentral/supportcentral.do?PAGE=Home)

Workaround:

Avaya has provided the following methods to work around this issue.

Method 1: Unregister the IP Agent Internet Explorer component. 

1. Launch the Command Prompt.

2. In the Command Prompt, type the command below, and press Enter.

     regsvr32 /u "C:\Program Files\Avaya\Avaya IP Agent\WebDialer.dll"

3. Exit the Command Prompt.

Method 2: Disable the IP Agent Internet Explorer component.

1. In Internet Explorer, click Tools>Manage Add-ons>Enable or disable Add-ons.

2. Select "Add-ons currently loaded in Internet Explorer" from the "Show" drop down box.

3. Highlight "WebDialerBHO Class" and select "Disable".

4. Close Internet Explorer, if you have multiple Internet Explorer windows open, close all of them.

5. Reopen Internet Explorer.

More Information



For more information, please refer to the article below on Avaya Web site. The article ID is PSN # 844U.

PSN # 844U - Internet Explorer script errors are displayed when using IP Agent (https://support.avaya.com/japple/css/japple?temp.documentID=291530&temp.productID=162774&temp.bucketID=162024&PAGE=Document)

DISCLAIMER

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

APPLIES TO
  • Windows Internet Explorer 7
  • Microsoft Internet Explorer 6.0
Keywords: 
kbnomt kbrapidpub KB953796
       

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