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Error message when you use a Word template to export a document, to print a document, or to send an e-mail in Accounting Professional, Accounting Express, or Small Business Accounting 2006: "The file is in use by another Application or user"
| Article ID | : | 953579 |
| Last Review | : | June 5, 2008 |
| Revision | : | 1.0 |
SYMPTOMS
When you use a Word template to export a document, to print
a document, or to send an e-mail in Microsoft Office Accounting Professional,
in Microsoft Office Accounting Express, or in Microsoft Office Small Business Accounting
2006, you receive the following error message:
The
file is in use by another Application or user.
(path\Normal.dot)
Note The
path placeholder represents the actual path of the folder
where the Normal.dot file is located.
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CAUSE
This problem occurs when more than one
instance of Word tries to open the same
Normal.dot template.
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RESOLUTION
To resolve this problem, shut down the other
instances
of Word. To do this, follow these steps:
| 1. | Close all open instances of Word and all applications that
use Word, such as Microsoft Office Accounting Professional, Microsoft Office
Accounting Express, Microsoft Office Small Business Accounting 2006, or
Microsoft Outlook. |
| 2. | Click Start, click Run,
type taskmgr, and then click
OK. |
| 3. | On the Processes tab, click
WINWORD.EXE, and then click End
Process. |
| 4. | Click Yes. |
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APPLIES TO
| • | Microsoft Office Accounting Professional 2008 |
| • | Microsoft Office Accounting Express 2008 |
| • | Microsoft Office Accounting Professional 2007 |
| • | Microsoft Office Accounting Express 2007 |
| • | Microsoft Office Small Business Accounting 2006 |
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| kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB953579 |
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