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Error message when you try to merge customers in Accounting Professional or in Accounting Express: "Could not modify the current record because it has dependencies"
| Article ID | : | 953578 |
| Last Review | : | June 9, 2008 |
| Revision | : | 1.0 |
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SYMPTOMS
When you try to merge a customer record
into a
second customer record
in Microsoft Office Accounting Professional or in
Microsoft Office Accounting Express, you receive the following error
message:
Could not modify the current record because it
has dependencies. (For example, an item that appears on one or more documents
cannot be deleted.)
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CAUSE
This problem occurs if the customer whom
you merge
into the second customer has a fixed asset
that was assigned
by using the Disposal Fixed Asset feature
in Fixed
Asset Manager.
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WORKAROUND
To work around this problem, use one of the following
methods.
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Method 1: Merge the second customer to the customer who has the fixed asset
Use this method if the second customer does not have a fixed asset. To do this, follow these steps:
| 1. | On the Company menu, click Merge
Accounts. |
| 2. | Click Merge Customers. |
| 3. | In the Merge from customer list, select the customer who
does not
have a fixed asset. |
| 4. | In the Merge to customer list, select the customer who
has the
fixed asset. |
| 5. | Click OK to merge the
customers. |
| 6. | On the Customers menu, point to
Customer Lists, and then click Customers.
|
| 7. | Double-click the customer whom you selected in step 4. |
| 8. | Change the customer name to the customer name that you want.
|
| 9. | Click Save and Close. |
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Method 2: Deactivate the customer who has the fixed asset
To do this, follow these steps:
| 1. | Keep the customer who has the fixed asset active until the
customer balance is zero and the customer has no open transactions.
Note The customer balance can be found in the balance column of the
customer list. |
| 2. | On the Customers menu, point to
Customer Lists, and then click
Customers. |
| 3. | Right-click the customer whom
you want to deactivate,
and then click Make Inactive. |
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APPLIES TO
| • | Microsoft Office Accounting Professional 2008 |
| • | Microsoft Office Accounting Express 2008 |
| • | Microsoft Office Accounting Professional 2007 |
| • | Microsoft Office Accounting Express 2007 |
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| kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB953578 |
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