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Article ID: 953576 - Last Review: June 12, 2008 - Revision: 1.0
Error message when you try to create the first company in Microsoft Office Accounting or in Microsoft Office Small Business Accounting 2006: "Restore database is terminating abnormally"
SYMPTOMS
When you try to create the first company in Microsoft Office Accounting Professional, in Microsoft Office Accounting Express, or in Microsoft Office Small Business Accounting 2006, you receive the following error message:
Restore database is terminating abnormally.
CAUSE
This problem occurs because the Setup program conflicts with other software when you install Microsoft Office Accounting or when you install Microsoft Office Small Business Accounting 2006.
RESOLUTION
To resolve this problem, follow these steps:
- Use one of the following methods:
- If you use Microsoft Office Accounting, remove Microsoft Office Accounting and the instance of Microsoft SQL Server Express Edition.
For more information about how to completely remove Microsoft Office Accounting 2008 and the instance of Microsoft SQL Server Express Edition, click the following article number to view the article in the Microsoft Knowledge Base:
945462Â
(http://kbalertz.com/Feedback.aspx?kbNumber=945462/
)
How to manually remove Accounting Professional 2008 or Accounting Express 2008 and SQL Server 2005
- If you use Microsoft Office Small Business Accounting 2006, remove Microsoft Office Small Business Accounting 2006 and the instance of Microsoft SQL Server Desktop Engine (also known as MSDE 2000).
For more information about how to completely remove Microsoft Office Small Business Accounting 2006 and the instance of Microsoft SQL Server Desktop Engine, click the following article number to view the article in the Microsoft Knowledge Base:
897877Â
(http://kbalertz.com/Feedback.aspx?kbNumber=897877/
)
How to completely remove Small Business Accounting and Microsoft SQL Server Desktop Engine
- Switch the computer to a Selective Startup setting.
Note This step helps prevent software conflicts when you install Microsoft Office Accounting or when you install Microsoft Office Small Business Accounting 2006.
To do this, follow these steps:
- Click Start, click Run, type msconfig, and then click OK.
- In the System Configuration Utility dialog box, click Selective Startup, click to clear the Load Startup Items check box, and then click Apply.
- Click OK.
- Restart the computer.
- Install Microsoft Office Accounting or install Microsoft Office Small Business Accounting 2006 by using the installation CD.
- Start Microsoft Office Accounting or start Microsoft Office Small Business Accounting 2006, and then create the first company.
- Switch the computer to a Normal Startup setting. To do this, follow these steps:
- Click Start, click Run, type msconfig, and then click OK.
- In the System Configuration Utility dialog box, click Normal Startup - load all device drivers, and then click Apply.
- Click OK.
- Restart the computer.
APPLIES TO
- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Express 2008
- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2007
- Microsoft Office Small Business Accounting 2006
| kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb KB953576 |
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