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Article ID: 952841 - Last Review: June 2, 2008 - Revision: 1.0
Some e-mail messages may be stuck in the Categorizer component in an Exchange Server 2003 environment
SYMPTOMS
In a Microsoft Exchange Server 2003 environment, some e-mail
messages may be stuck in the Categorizer component. To determine whether this
issue has occurred, you can use the Message Tracking Center.
When this problem
occurs, the following errors are logged in the Application log:
Event ID : 9005
Category : Categorizer
Source :
MSExchangeTransport
Type : Warning
Message : Categorizer is unable to
initialize. The function 'm_DSInfo.HrInit' returned error code '0x80040920'
().
Event ID : 9002
Category : Categorizer
Source : MSExchangeTransport
Type : Error
Message : Categorizer
encountered a hard error while processing a message. The function
'CPhatCat::Register' called 'Initialize' which returned error code '0x80040920'
(). ( f:\tisp2\transmt\src\cat\sinks\phatcat\phatcat.cpp@454
)
Event ID : 6006
Category : Categorizer
Source : MSExchangeTransport
Type : Warning
Message : Categorizer
is temporarily unable to process a message. The function 'CCategorizer:
elayedInitializeIfNecessary' called 'DelayedInitialize' which returned error
code '0xc0040555' (). ( f:\tisp2\transmt\src\phatq\cat\inc\ccatfn.h@123
)
CAUSE
This problem occurs because some Simple Mail Transfer
Protocol (SMTP) virtual servers are deleted from Exchange System Manager.
However, entries for these SMTP virtual servers still exist in the Internet
Information Services (IIS) metabase.
RESOLUTION
To resolve this problem, follow these steps:
- Install IIS 6.0 Resource Kit Tools. For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
840671Â
(http://kbalertz.com/Feedback.aspx?kbNumber=840671/
)
The IIS 6.0 Resource Kit Tools
- Open IIS Metabase Explorer.
- Expand LM, and then expand
SmtpSvc.
- Expand 1.
Note There are two items that are listed under
SmtpSvc. If you expand the other item, you can see valid
domain names. This result indicates that 1 is a stale entry
and that it can be deleted. - Right-click 1, and then click
Delete.
- Restart the Simple Mail Transfer Protocol service and the
Microsoft Routing Engine service.
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
| kbtshoot kbexpertiseinter kbprb KB952841 |
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