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The Exchange ActiveSync process is unsuccessful, and an error code is returned to the mobile device in Exchange Server 2003
| Article ID | : | 950796 |
| Last Review | : | April 7, 2008 |
| Revision | : | 1.0 |
SYMPTOMS
In Microsoft Exchange Server 2003, you try to synchronize the Exchange Server inbox or some subfolders with a mobile device. When you do this, the Exchange ActiveSync process
is unsuccessful.
Additionally, the following error code is returned to the
mobile device:
0x86000108
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CAUSE
This issue occurs because the Authenticated Users group
must have Write permissions to the %Temp% folder on the
mailbox server. Large search requests may require that Internet Information Services (IIS) temporarily write
this information to the %Temp% folder.
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RESOLUTION
To resolve this issue, assign Write permissions to the
Authenticated Users group for the %Temp% folder on
the mailbox server on which the users reside.
To do this, follow these steps:
| 1. | On
the Exchange Server back-end server, right-click My Computer, and then click
Properties. |
| 2. | Click Advanced, and then click
Environment Variables. |
| 3. | In the System Variables field, scroll
until you see TEMP. Note the path for TEMP.
For example, this path may be the following path: C:\WINDOWS\TEMP |
| 4. | Open Windows Explorer, locate the folder that you noted in step
3, right-click the folder, and then click Properties.
|
| 5. | Click Security, and then add
the Authenticated Users group. Make sure that the Write
permission is selected for this group. |
| 6. | Click Start, click Run,
type cmd, and then click OK. |
| 7. | Type iisreset. |
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APPLIES TO
| • | Microsoft Exchange Server 2003 Standard Edition |
| • | Microsoft Exchange Server 2003 Enterprise Edition |
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