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Article ID: 950796 - Last Review: October 7, 2008 - Revision: 2.0
The Exchange ActiveSync process is unsuccessful, and an error code is returned to the mobile device in Exchange Server 2003
In Microsoft Exchange Server 2003, you try to synchronize the Exchange Server inbox or some subfolders with a mobile device. When you do this, the Exchange ActiveSync process
is unsuccessful.
Additionally, the following error code is returned to the
mobile device:
This issue occurs because the Authenticated Users group
must have Write permissions to the %Temp% folder on the
mailbox server. Large search requests may require that Internet Information Services (IIS) temporarily write
this information to the %Temp% folder.
To resolve this issue, assign Write permissions to the
Authenticated Users group for the %Temp% folder on
the mailbox server on which the users reside.
To do this, follow these steps:
- On
the Exchange Server back-end server, right-click My Computer, and then click
Properties.
- Click Advanced, and then click
Environment Variables.
- In the System Variables field, scroll
until you see TEMP. Note the path for TEMP.
For example, this path may be the following path:
C:\WINDOWS\TEMP
- Open Windows Explorer, locate the folder that you noted in step
3, right-click the folder, and then click Properties.
- Click Security, and then add
the Authenticated Users group. Make sure that the Read & Execute, List Folder Contents, and Write
permissions are selected for this group.
- Click Start, click Run,
type cmd, and then click OK.
- Type iisreset.
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
| kbtshoot kbexpertiseinter kbprb KB950796 |
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