In an Exchange Server 2003 environment, after the SMTP service is restarted,
the Store service is restarted, or the server is restarted, the e-mail
recipients may receive old messages that were sent several days before. Or, the
e-mail senders may receive Non-Delivery Report (NDR) messages for the delayed
e-mail messages that they previously sent.
When this problem occurs,
these messages are not visible in the SMTP queues in Exchange System Manager.
However, these messages are visible the SMTP Temp tables in the mailbox
store. Also, the
e-mail senders do not receive an indication that the messages are held by the Exchange Server 2003 server until they receive the NDR messages when one of
the services is restarted or when the server is restarted.
Hotfix information
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem. This hotfix
might receive additional testing. Therefore, if you are not severely affected
by this problem, we recommend that you wait for the next software update that
contains this hotfix.
If the hotfix is available for download, there
is a "Hotfix download available" section at the top of this Knowledge Base
article. If this section does not appear, contact Microsoft Customer Service
and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service
Pack 2 to be installed on the server because of file dependencies.
For more information, click the following
article number to view the article in the Microsoft Knowledge Base:
836993 Â
(http://kbalertz.com/Feedback.aspx?kbNumber=836993/
)
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
The server must be restarted if the Wmiprvse.exe process
is running.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Collapse this tableExpand this table
| File name | File version | File
size | Date | Time |
|---|
| Drviis.dll | 6.5.7654.2 | 135,680 | 17-Jul-2008 | 17:56 |
| Exsmtp.dll | 6.5.7654.2 | 407,552 | 17-Jul-2008 | 18:14 |
| Gwart.dll | 6.5.7654.2 | 66,560 | 17-Jul-2008 | 16:48 |
| Phatcat.dll | 6.5.7654.2 | 504,320 | 17-Jul-2008 | 02:52 |
| Reapi.dll | 6.5.7654.2 | 848,896 | 17-Jul-2008 | 18:14 |
For more information about how to use the Mfcmapi.exe utility to view and work with messages in the SMTP TempTables, click the following article number to view the article in the Microsoft Knowledge Base:
906557Â
(http://kbalertz.com/Feedback.aspx?kbNumber=906557/
)
How
to use the Mfcmapi.exe utility to view and work with messages in the SMTP
TempTables in Exchange 2000 Server and in Exchange Server 2003
For more information about the idle messages issue in a Windows Server 2003 SMTP server, click the following article number to view the article in the Microsoft Knowledge Base:
934709 Â
(http://kbalertz.com/Feedback.aspx?kbNumber=934709/
)
On
a Windows Server 2003-based SMTP gateway server, some messages may remain in
the queue folder until the SMTP service is restarted
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.