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You cannot print a file or save a file as a PDF from an Office 2004 for Mac program or from an Office 2008 for Mac program
| Article ID | : | 950510 |
| Last Review | : | May 15, 2008 |
| Revision | : | 2.0 |
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SYMPTOMS
When you try to print to a specific printer from a Microsoft Office 2008 for Mac program or from a Microsoft Office 2004 for Mac program, you may experience the following behavior:
| • | The Quick Preview display window is blank in the Print dialog box. |
| • | The printer prints blank pages. |
Additionally, if you try to save the file as a PDF in the
Print dialog box or by saving the file as a PDF from an Office for Mac program, the PDF output is blank.
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CAUSE
This problem occurs when you try to print an Office for Mac file to certain printers that use the built-in printer drivers that are provided by the Mac OS X operating system. Currently there is no resolution for this problem. You must use the workaround in this article to print documents from Office for Mac programs.
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RESOLUTION
To resolve this issue in Office 2008 for Mac, install Microsoft Office 2008 for Mac Service Pack 1 (12.1.0).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
952331 (http://kbalertz.com/Feedback.aspx?kbNumber=952331/)
Description of Office 2008 for Mac Service Pack 1 (12.1.0)
Note This service pack does not resolve the issue for Office 2004 for Mac.
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WORKAROUND
To work around this problem, first save the Office for Mac file as a PDF. Then, print the file from the Preview program or from another PDF reader. To do this, follow these steps.
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Step 1: Change default printer driver
Before you save the Office for Mac file in the .pdf file format, you must change the default printer to a printer that does not exhibit this behavior. To do this, follow these steps:
| 1. | Exit the Office for Mac program from which you want to print.
|
| 2. | On the Go menu, click Utilities.
|
| 3. | Start the Printer Setup Utility.
|
| 4. | On the toolbar, click Add.
|
| 5. | In the Name box, type Temporary Printer.
|
| 6. | In the Location box, type File. |
| 7. | In the Please select a driver or printer model list, click Apple.
|
| 8. | In the Model list, click Apple Color LaserWriter 12/660 PS, and then click Add.
|
| 9. | Click Continue. |
The printer driver is added to the list. Additionally, the printer is automatically set as the default printer.
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Step 2: Save the file as a PDF
| 1. | Start the Office for Mac program, and then open the file that you want to print. |
| 2. | Select the PDF file format. To do this, use one of the following methods:
| • | In Office 2004 for Mac
On the File menu, click Print, click PDF, and then click Save as PDF.
| | • | In Office 2008 for Mac
On the File menu, click Save as, and then click PDF in the Format list.
|
|
| 3. | Locate where you want to save the .pdf file, and then click Save.
|
| 4. | Exit the Office for Mac program.
|
| 5. | Locate the .pdf file, press CONTROL, and then click the file.
|
| 6. | Point to Open With, and then click Preview.
|
| 7. | On the File menu, click Print.
|
| 8. | In the Printer list, click the original printer, and then click Print.
|
Note If you prefer to use a different PDF reader, open the PDF in your preferred program. Then, follow steps 7 and 8 to print the file.
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STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
| • | Microsoft Office 2008 for Mac |
| • | Microsoft Office 2008 for Mac Home and Student Edition |
| • | Microsoft Office 2008 for Mac Special Media Edition |
| • | Microsoft Office 2004 for Mac Professional Edition |
| • | Microsoft Office 2004 for Mac Standard Edition |
| • | Microsoft Office 2004 for Mac Student and Teacher Edition |
| • | Microsoft Excel 2008 for Mac |
| • | Microsoft Excel 2004 for Mac |
| • | Microsoft PowerPoint 2008 for Mac |
| • | Microsoft PowerPoint 2004 for Mac |
| • | Microsoft Word 2008 for Mac |
| • | Microsoft Word 2004 for Mac |
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| kbsave kbprinters kbprint kbexpertisebeginner kbtshoot kbprb KB950510 |
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