The Inetinfo.exe process crashes on a Microsoft Exchange Server 2003 front-end server in certain configurations. This occurs when the Exchange Server 2003 front-end server receives certain command sequences from IMAP clients.
When this problem occurs, the following event is logged in the System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description:
The IIS Admin Service service terminated unexpectedly. It has done this x time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.
Additionally, the following event is logged in the Application log:
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Description:
Faulting application inetinfo.exe, version <version>, stamp 45d69692, faulting module imap4fe.dll, version <version>, stamp 430e7343, debug? 0, fault address <address>.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Exchange Server 2003 Service Pack 2 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993Â
(http://kbalertz.com/Feedback.aspx?kbNumber=836993/
)
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
After you apply this hotfix, you must restart the IIS Admin Service and all the dependent services.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Collapse this tableExpand this table
| File name | File version | File size | Date | Time |
|---|
| Imap4fe.dll | 6.5.7653.33 | 123,392 | 28-Mar-2008 | 22:09 |
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates