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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 946517 - Last Review: August 7, 2008 - Revision: 4.0

FIX: You may be unable to manage IIS by using Server Manager if two threads access IIS at the same time

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

Consider the following scenario. You have a process that has more than one thread. Additionally, the process uses the Internet Information Services (IIS) Active Directory Service Interfaces (ADSI) provider to access IIS. Two threads access IIS at the same time. In this scenario, you may be unable to manage IIS by using Server Manager.

When this problem occurs, you must restart IIS, or you must restart the process that uses the IIS ADSI provider.

This problem is likely to occur for the SharePoint Timer service (OWSTimer.exe) in Microsoft Office SharePoint Server 2007. When this problem occurs for the SharePoint Timer service, you may experience the following symptoms:

In SharePoint Server 2007, tasks that are scheduled do not run.
On the SharePoint Web front-end server, you see repeated errors in the Application log in Event Viewer. These errors usually include one of the following three events:
- Event ID 6398
- Event ID 6482
- Event ID 7076
For example, you may see an error message that resembles the following:
Event Type: Error
Event Source: Windows SharePoint Services 3
Event Category: (964)
Event ID: 6398
Date: 11/7/2007
Time: 5:45:38
PM User: N/A
Computer: 44MOSSAGRUK
Description:
The Execute method of job definition Microsoft.Office.Server.Administration.ApplicationServerAdministrationServiceJob
(ID 02b5e3f2-21e3-4552-bf1d-6e152749458a) threw an exception. More information is included below.

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
When you try to manage IIS by using Server Manager, you receive a blank page, or you receive the following error message:
the path specified cannot be used at this time

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.