You use Microsoft Exchange Server 2003 and a version of the Microsoft Exchange Server 2003 Connector for Lotus Notes that is between version 06.05.7233 and version 06.05.7974. In this situation, you cannot use an Asian language version of the Exchange Server 2003 Connector for Lotus Notes to send e-mail messages to Lotus Domino recipients who have ANSI 1252 8-bit characters (such as "ç", "â" or "û") in their names. For example, this problem occurs in the Chinese, Japanese, or Korean language version of the Exchange Server 2003 Connector for Lotus Notes. Additionally, you may receive a non-delivery report (NDR) message that resembles the following:

The Exchange Server 2003 Connector for Lotus Notes proxy address of the affected Domino recipients correctly contains the ANSI 1252 8-bit characters. However, the Exchange Server 2003 transport component converts the characters to question marks in some language environments.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange Server 2003 Service Pack 2 (SP2) and Lotus Notes Client 6.x must be installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.