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Article ID: 944236 - Last Review: November 1, 2007 - Revision: 1.0
Error message when you sign up to use the ADP Payroll service by using a company name that you created in Office Accounting Professional 2007 or in Office Accounting Express 2007: "Payroll for Microsoft Office Accounting is currently unavailable"
SYMPTOMS
Consider the following scenario. You
create a company name in Microsoft Office Accounting Professional 2007 or in Microsoft
Office Accounting Express 2007. Then, you use this
company name to sign up to use the ADP Payroll service or to manage the ADP Payroll service. In this scenario, you
receive the following error message:
The sign-up and,
management functionality for Payroll for Microsoft Office Accounting is
currently unavailable, please try again later.
CAUSE
This problem may occur if you
create a company name that contains
any of the following
special characters:
- exclamation point (!)
- dollar sign ($)
- ampersand (&)
RESOLUTION
To resolve this problem, follow these steps:
- Start Accounting Professional 2007 or Accounting Express
2007.
- On the Company menu, click
Company Information.
- In the Company name box, delete
the special character.
- In the Legal name
box, delete
the special character, and then click OK.
- On the Company menu, click
Preferences.
- On the General tab, click Restore
Settings, and then click OK.
- Sign up to use the ADP Payroll service or to manage the ADP Payroll service.
- Start Windows Internet Explorer.
- On the Tools menu, click Internet
Options.
Note If the Tools menu is not displayed, press ALT+T to display the
Tools menu. - Under Browsing history, click
Delete, click Delete all, and then click OK.
APPLIES TO
- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2007
| kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB944236 |
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