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Article ID: 943589 - Last Review: December 11, 2007 - Revision: 1.3
Error message when you try to upgrade 2007 Office programs, Expression Web or Windows SharePoint Services 3.0 to the Service Pack 1 level if the Windows system drive has insufficient free disk space: "The installation of this package failed"
SYMPTOMS
You
try to upgrade 2007 Office programs, Expression Web or Windows SharePoint
Services 3.0 to the Service Pack 1 level on
a computer that has insufficient free disk space on the Windows system drive. In
this scenario, the upgrade fails,
and you receive the following error message:
The installation of this package failed.
For
example, this problem occurs when you install the 2007 Microsoft Office suites SP1
on the Windows system drive, and the Windows System drive has less
than 500 megabytes (MB) of free disk space.
Additionally, when you enable
verbose logging to start the installation, one of the following error messages
is logged in the Mainwwsp1.log file when the installation fails:
Error message 1MSI (s) (A4:7C) [16:03:49:366]: Unable to
create a temp copy of patch
'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWP396.tmp\MAINWWsp1.msp'.
There is not
enough space on the disk.
MSI (s) (A4:A0) [16:13:02:501]: Note: 1:
1708
MSI (s) (A4:A0) [16:13:02:501]: Note: 1: 2729
MSI (s) (A4:A0)
[16:13:02:531]: Note: 1: 2729
MSI (s) (A4:A0) [16:13:02:531]: Product:
Microsoft Office Enterprise 2007 -- Installation failed.
MSI (s) (A4:A0)
[16:13:02:611]: MainEngineThread is returning 1635
This patch package could
not be opened. Verify that the patch package exists and that you can access it,
or contact the application vendor to verify that this is a valid Windows
Installer patch package.
Property(S): OutOfDiskSpace =
1
Property(S): OutOfNoRbDiskSpace = 1
Property(S):
PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired =
0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S):
HxDs_Tmp_3643236F_FC70_11D3_A536_0090278A1BB8 =
C:\Users\User\AppData\Local\Temp\Hx2ECE.tmp
Property(S):
HxDs_Tmp_Hash_3643236F_FC70_11D3_A536_0090278A1BB8 =
16C8F8332C59CBB6BDCC702A1F4D2472907E5C3A18
Property(S): SQM_MID =
C4CA1343506F4146BED8CB971049A42D
Property(S): OFFDIAG_ID1 =
a121e88a-19e5-4320-bd11-14a8de344fc0
MSI (s) (0C:E0) [14:05:50:505]:
Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office Suite
Service Pack 1 (SP1)' could not be installed. Error code 1603. Additional
information is available in the log file
C:\Users\User\AppData\Local\Temp\MAINWWsp1.LOG.
MSI
(s) (0C:E0) [14:05:50:505]: Windows Installer installed an update. Product
Name: Microsoft Office Enterprise 2007. Product Version: 12.0.6213.1000.
Product Language: 0. Update Name: 2007 Microsoft Office Suite Service Pack 1
(SP1). Installation success or error status: 1603.
MSI (s) (0C:E0)
[14:05:50:505]: Note: 1: 1729
MSI (s) (0C:E0) [14:05:50:505]: Product:
Microsoft Office Enterprise 2007 -- Configuration failed.
- To enable verbose logging,
start the installation at a command prompt by using the /log switch.
For example,
run the following command at a command prompt:Office2007SP1FileName.exe /log:%temp%\Office2007SP1SetupLog.txt
- The Mainwwsp1.log file is in the same folder as the log
file that you specify. In the example in
the previous note, the Mainwwsp1.log file is in the %temp% folder.
CAUSE
When you upgrade 2007 Office programs,
Expression Web, or Windows SharePoint Services 3.0 to
the Service Pack 1 level, the package extracts the files to the
%SystemDrive%\Temp folder. For the 2007 Microsoft Office suites SP1 package, the extracted
files use about 264 MB of disk space. Additionally, Windows Installer caches two
copies of the extracted files on the Windows system drive during the
installation. Therefore, if you download the package to the Windows
system drive, the Windows system drive requires more free space to run
the package.
Note The size of the 2007 Microsoft Office suites SP1 package is 217
of MB.
Microsoft Self-Extractor packages only verify
that the Windows system drive has sufficient free disk space for the extracted
files. Microsoft Self-Extractor packages do not verify the
other disk space requirements for the
installation.
RESOLUTION
To resolve this problem, make sure that you have sufficient
free disk space on the Windows system drive before you run the 2007 Microsoft Office suites SP1 package. The
actual amount of free disk space depends on the size of update that the package
installs. Typically, the free
disk space that is required
to run a Microsoft Self-Extractor package is five or
six times the size of the package.
We recommend that you move the
package to another drive. Then, run the package to start the
installation.
To install the 2007 Microsoft Office suites SP1, the Windows system
drive must have at least 1.1 gigabytes (GB) of free disk space on a Windows XP SP2-based
computer. On a Windows Vista-based computer, the Windows system drive must have
at least 1.75 GB of free disk space. For the best performance when you install the 2007
Microsoft Office suites SP1, we recommend that the Windows system drive have at least 3
GB of free disk space.
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
REFERENCES
For more information about the command-line switches
of a Microsoft Self-Extractor package, click the following article number to
view the article in the Microsoft Knowledge Base:
912203Â
(http://kbalertz.com/Feedback.aspx?kbNumber=912203/
)
Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor
APPLIES TO
- 2007 Microsoft Office Suite Service Pack 1
- Microsoft Office Project 2007 Service Pack 1
- Microsoft Office Visio 2007 Service Pack 1
- Microsoft Windows SharePoint Services 3.0 Service Pack 1
- Calendar Printing Assistant for Microsoft Office Outlook 2007 Service Pack 1
- Microsoft Office Proofing Tools 2007 Service Pack 1
- Microsoft Office Visio Viewer 2007 Service Pack 1
- Microsoft Office PowerPoint Viewer 2007 Service Pack 1
- Office 2003 Web Components Service Pack 1 for the 2007 Microsoft Office System
- Microsoft Expression Web Service Pack 1
- Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
- Microsoft Office Language Pack 2007
- Microsoft Office SharePoint Designer 2007
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