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Error message when you try to start a SoftGrid-enabled program by directly using the program's .osd file: "The SoftGrid Client could not launch the application you requested"
| Article ID | : | 939082 |
| Last Review | : | November 30, 2007 |
| Revision | : | 1.2 |
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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://kbalertz.com/Feedback.aspx?kbNumber=256986/) Description of the Microsoft Windows registry
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SYMPTOMS
When you try to start a Microsoft SoftGrid-enabled program by directly using the program's .osd file, you may receive the following error message:
The SoftGrid Client could not launch the application you requested.
You are not authorized to perform the requested operation. You must have 'add applications' permissions.
Error code: XXXXXX-XXXXXX0E-00002015
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CAUSE
This issue occurs because the SoftGrid client tries to add the program to the Client Management Console snap-in as a new application when you directly use the .osd file. By default, the user does not have permission to do this.
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RESOLUTION
To resolve this issue, you must grant the "Add Applications" permission on the client computer. To do this, use one of the following methods:
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Configure the permission locally
| 1. | Log on to the computer that is running the SoftGrid client. |
| 2. | Click Start, click Run, type control admintools, and then click OK. |
| 3. |
Double-click SoftGrid Client Management. |
| 4. |
In the navigation pane, right-click SoftGrid on local host, and then click Properties. |
| 5. |
Click the Permissions tab. |
| 6. |
Click to select the Add Applications check box, and then click OK. |
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Configure the permission by using a script
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
After you install the SoftGrid client, you can change permissions by using a script. To resolve this issue, use a script to configure the AddApp registry entry under the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\Permissions
Configure the AddApp registry entry as follows:
| • | Value name: AddApp |
| • | Value type: REG_DWORD |
| • | Value data: 1 |
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REFERENCES
For more information about SoftGrid, visit the following Microsoft Web site:
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APPLIES TO
| • | Microsoft SoftGrid Application Virtualization for Windows Desktops |
| • | Microsoft SoftGrid Application Virtualization for Terminal Services |
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| kbtshoot kbpermissions kbregistry kbexpertiseadvanced kberrmsg kbprb KB939082 |
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