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You cannot synchronize a Windows Mobile-based device by using ActiveSync 4.x
| Article ID | : | 938323 |
| Last Review | : | November 29, 2007 |
| Revision | : | 1.2 |
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SYMPTOMS
You cannot synchronize a Microsoft Windows Mobile-based device by using Microsoft ActiveSync 4.
x.
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CAUSE
This problem occurs when companies enforce policies that allow only one network interface on their desktops computers. ActiveSync 4.
x uses Remote Network Driver Interface Specification (RNDIS) to communicate with Windows Mobile 5.0-based devices when they are connected to desktop computers. Because the RNDIS connection comes up as a network interface, you cannot use RNDIS with Windows Mobile 5.0-based devices.
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RESOLUTION
To resolve this problem, disable the
Enable advanced network functionality setting on the device.
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Windows Mobile-based Smartphone devices or Windows Mobile Standard
devices
To disable this setting on a Windows Mobile-based Smartphone device or on a Windows Mobile Standard device, follow these steps:
| 1. | Click Start, click Settings, click More, and then click Data Connections. |
| 2. | Click USB to PC.
Note You may have to click More to view the USB to PC setting. |
| 3. | Click to clear the Enable advanced network functionality check box. |
Note If you cannot locate these settings on your device, contact the mobile operator.
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Windows Mobile-based Pocket PCs, Windows Mobile Professional
devices, and Windows Mobile Classic devices
To disable this setting on a Windows Mobile-based Pocket PC, Pocket PC Phone Edition, on a Windows Mobile Professional
device, or on a Windows Mobile Classic device, follow these steps:
| 1. | Tap Start, tap Settings, and then tap the Connections tab. |
| 2. | Tap USB to PC, and then tap to clear the Enable advanced network functionality check box. |
Note If you cannot locate these settings on your device, contact the mobile operator.
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MORE INFORMATION
A network adapter is a piece of computer hardware that helps computers communicate in a network environment. Currently, most computers have a network interface that is built into the motherboard. An additional network adapter is not needed.
RNDIS is a specification for network devices on dynamic Plug and Play I/O buses such as the universal serial bus (USB). ActiveSync 4.
x uses RNDIS to communicate with Windows Mobile 5.0-based devices.
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APPLIES TO
| • | Microsoft ActiveSync 4.2 |
| • | Microsoft ActiveSync 4.1 |
| • | Microsoft ActiveSync 4.0 |
| • | Windows Mobile 6 |
| • | Microsoft Windows Mobile Device Center |
| • | Windows Mobile 5.0 for Smartphones |
| • | Windows Mobile 5.0 for Pocket PC Phone Edition |
| • | Windows Mobile 5.0 for Pocket PC |
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