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Article ID: 936979 - Last Review: December 4, 2007 - Revision: 2.0
The "Make Outlook the default program for E-mail, Contacts, and Calendar" setting is disabled in Outlook 2007
SYMPTOMS
An administrator uses the Office Customization Tool (OCT) to
set the default user settings for an installation of a 2007 Microsoft Office
suite. Then, the administrator enables the
Make Outlook the default
program for E-mail, Contacts, and Calendar setting. When a user tries
to change the
Make Outlook the default program for E-mail, Contacts,
and Calendar setting in Microsoft Office Outlook 2007, the setting is
disabled. This problem occurs even though the user has administrator
permissions.
Note To view the
Make Outlook the default program for E-mail,
Contacts, and Calendar setting, click
Options on the
Tools menu, and then click the
Other
tab.
CAUSE
This problem occurs because the registry path in the
Outlk12.opa file is incorrect. The registry path should not point to the
\Software\Policies section of
the registry.
Note This problem occurs only on Microsoft Windows XP and on Windows
Server 2003. On Windows Vista, the 2007 Office Setup program is prevented from
creating the registry entry in the
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Options
section of the registry. This is true unless the User Account Control (UAC) is
disabled.
RESOLUTION
This
issue is corrected in an updated set of ADM and OPA files that are provided in
the "2007 Office system Administrative Template files (ADM, ADMX, ADML) and
Office Customization Tool version 2.0" package.
To resolve this issue
in the Office Customization Tool, follow these steps:
- To download the "2007 Office system Administrative Template
files (ADM, ADMX, ADML) and Office Customization Tool version 2.0" package,
visit the following Microsoft Web site:
- After you download the package, double-click the
AdminTemplates.exe file to start the extraction, and then save the extracted
files to a folder.
- Replace the Office installation
CD\Admin folder with the Admin folder in the folder where you
extracted the files.
The OCT is available only in the volume license versions of the
2007 Office products. For more information about the OCT, visit the following
Microsoft Web site:
For more information about how to use the updated ADM files,
visit the following Web site:
MORE INFORMATION
The OCT enables an administrator to set the default user
settings for 2007 Office installations. After the installation is complete, a
user should be able to modify this setting. This is true unless the
administrator has used the Office policy file (.adm file) to lock the
settings.
APPLIES TO
- Microsoft Office Enterprise 2007
- Microsoft Office Professional 2007
- Microsoft Office Professional Plus 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Outlook 2007
| kbtshoot kbsetup kbprb kbsettings kbexpertiseinter KB936979 |
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