Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 935683 - Last Review: October 15, 2007 - Revision: 3.3
Error message when you try to install a specific language version of the 2007 Office suite from a multilanguage version of the Select License DVD: "Error: Cannot find resource ShellUI.MST"
On This Page
SYMPTOMS
You use a multilanguage version of a Microsoft Select
License DVD to install a non-English 2007 Microsoft Office suite or to install
a non-English 2007 Microsoft Office program. When you do this on an operating
system that has the User Locale set to English, you receive the following error
message:
Error: Cannot find resource ShellUI.MST.
Download does not exist for package {90120000-0115-0409-0000-0000000FF1CE} on
drive C:\Program Files\Microsoft Office Type: FileNotFound.
CAUSE
This problem occurs because the Setup program tries to match
your "Setup user experience" to your User Locale. For example, if your User Locale
is set to Chinese, you expect that the Setup program will use the Chinese
language in the user interface.
The set of languages that Setup can use is
larger than the set of languages in which the specific product is available.
Setup tries to install the English ShellUI.mst file that matches the English
"Setup user experience." However, Setup fails because the ShellUI.mst file is
not included in the product that is being installed.
This issue occurs
in the following language versions of 2007 Office Select:
- Arabic
- Chinese (Hong Kong)
- Chinese (Simplified)
- Chinese (Traditional)
- Croatian
- Hebrew
- Hindi
- Korean
- Latvian
- Lithuanian
- Romanian
- Serbian
- Slovak
- Slovenian
- Thai
- Ukranian
WORKAROUND
To work around this problem, use one of the following methods.
Method 1: Change the User Locale
Change the User Locale to the language of the product that you
want to install before you run Setup.
To do this, double-click the
Regional and Language Options item in
Control Panel, and then click the
Regional Options tab.
Setup will then match that language, and
it will install the correct language version of
ShellUI.mst.
Method 2: Edit the custom Config.xml file
Edit the
custom Config.xml file with which you install the 2007 Office suite or
individual program. To do this, follow these steps:
- In the core product folder, locate the custom Config.xml
file.
- Open the Config.xml file in a text editor, such as Notepad.
- Find the <AddLanguage> element, and then delete the opening tag (<!--) and the closing tag (-->).
- Set the value of the Id attribute to the language tag that
corresponds to the language that you want to install. You can specify more than
one language by including additional <AddLanguage> elements and
attributes.
- Specify which language to use for the shell user interface
by setting the <ShellTransform> attribute of the <AddLanguage>
element.
For example, to specify that Setup install the Chinese (Hong
Kong) version of a 2007 Office suite, and to specify Chinese (Hong Kong) as the
default installation language, add the following elements. <AddLanguage Id="zh-hk" ShellTransform="yes" />
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
APPLIES TO
- Microsoft Office Professional Plus 2007
- Microsoft Office Enterprise 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Professional 2007
- Microsoft Office Standard 2007
- Microsoft Office Home and Student 2007
- Microsoft Office Basic 2007
| kbsetup kbinstallation kbexpertiseinter kbtshoot kberrmsg kbprb KB935683 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
Be the first to leave feedback, to help others about this knowledge base
article.
(Optional) Name
(Optional)
Public URL Or Email
Comments
No
HTML -- Text Only Please