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Article ID: 933568 - Last Review: March 14, 2007 - Revision: 1.0
The "Windows Error Reporting" dialog box appears when you try to install the 2007 Office system or any 2007 Office system components
SYMPTOMS
When you try to install the 2007 Microsoft Office system or
any 2007 Office system components, the installation dialog box disappears, and
then the
Windows Error Reporting dialog box appears.
This issue occurs immediately after you click
Install
Now or
Upgrade.
Additionally, the 2007
Office system setup log contains the following error message:
Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key
names for registry
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall"
HResult: 0x80070103
To locate the setup log file, click
Start, click
Run, type
%temp%, and then click
OK. This file is in the
SetupExe(
Number).log format.
CAUSE
This issue may occur because Altiris Software Virtualization
Solution 2.0 is installed and is activated.
WORKAROUND
To work around this issue, deactivate all layers
before you install the 2007 Office system or any 2007 Office system
components.
For more information about this issue, visit the following
Altiris Web site:
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are
manufactured by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, about the performance or reliability of these
products.
APPLIES TO
- Microsoft Office Enterprise 2007
- Microsoft Office Professional 2007
- Microsoft Office Professional Plus 2007
- Microsoft Office Standard 2007
- Microsoft Office Ultimate 2007
| kbtshoot kbexpertisebeginner kbsetup kbprb KB933568 |
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