• The Address1: Name field in the Account entity
• The Address2: Name field in the Account entity
• The Address1: Name field in the Address entity
• The Address2: Name field in the Address entity
• The Address Name field in the Address entity.

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Method 1

• The Address1: Name field in the Account entity
• The Address2: Name field in the Account entity
• The Address1: Name field in the Address entity
• The Address2: Name field in the Address entity

1. Back up the OrganizationName_MSCRM database and the OrganizationName_METABASE database.
   
   For more information about the backup procedure, see Chapter 26, "Backing up your Microsoft CRM System," in the Microsoft CRM 3.0 Implementation Guide. To download the Microsoft CRM 3.0 Implementation Guide, visit the following Microsoft Web site:
   http://www.microsoft.com/downloads/details.aspx?FamilyID=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a&DisplayLang=en)
2. Log on to the Microsoft Dynamics CRM 3.0 Web client as a user who has a System Administrator role or as a user who has a System Customizer role.
3. On the Go To menu, point to Settings, and then click Customization.
4. Click Customize Entities.
5. Customize the Account entity.
   1. Double-click the Account entity.
   2. On the "Entity: Account" page, click Forms and Views, and then double-click Form.
   3. On the "Form: Account" page, click Form Properties under Common Tasks.
   4. In the Form Properties dialog box, click Onload under Event List, and then click Edit.
   5. In the Event Detail Properties dialog box, click to select the Event is enabled check box, copy the following script, and then paste the script in the script box.

      var CRM_FORM_TYPE_UPDATE = "2";
      if (crmForm.FormType == CRM_FORM_TYPE_UPDATE)
      {
      // Disable the name attribute.
      crmForm.all.address1_name.Disabled=true;
      }

   6. Click OK two times.
   7. On the "Form: Account" page, click Save and Close.
   8. On the "Entity: Account" page, click Save and Close.
6. Customize the Address entity.
   1. Double-click the Address entity.
   2. On the "Entity: Address" page, click Forms and Views, and then double-click Form.
   3. On the "Form: Address" page, click Form Properties under Common Tasks.
   4. In the Form Properties dialog box, click Onload under Event List, and then click Edit.
   5. In the Event Detail Properties dialog box, click to select the Event is enabled check box, copy the following script, and then paste the script in the script box.

      var CRM_FORM_TYPE_UPDATE = "2";
      if (crmForm.FormType == CRM_FORM_TYPE_UPDATE)
      {
      // Disable the name attribute.
      crmForm.all.name.Disabled=true;
      }

   6. Click OK two times.
   7. On the "Form: Address" page, click Save and Close.
   8. On the "Entity: Address" page, click Save and Close.
7. Select the Account entity and the Address entity, and then click Publish.

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Method 2

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Steps to reproduce the problem

1. Log on to Microsoft Dynamics GP 9.0.
2. On the Cards menu, point to Sales, and then click Customer.
3. In the Customer Maintenance window, click the lookup button next to the Customer ID field, click a customer account that has been integrated to Microsoft Dynamics CRM 3.0, and then click Select.
4. Note the value in the Address ID field.
5. Click Address.
6. In the Customer Address Maintenance window, note the value in the Address ID field.
7. Log on to Microsoft Dynamics CRM 3.0.
8. On the Go To menu, point to Sales, and then click Accounts.
9. Double-click the integrated account that you selected in step 3 earlier in this section.
10. Note the value in the Address Name field. This value differs from the value that you noticed in step 4 earlier in this section.
11. Click More Addresses. The value in the Address Name field differs from the value that you noted in step 6 earlier in this section.

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