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You may receive an error message when you try to install or run an Office program: "This patch package could not be opened" or "The installation source for the product is not available"
| Article ID | : | 932857 |
| Last Review | : | December 4, 2007 |
| Revision | : | 1.3 |
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SUMMARY
When you try to install a Microsoft Office program or run an Office program for the first time, you may receive an error message. This article lists common error messages that you may receive, and it contains step-by-step methods that may help you install and run an Office program.
This article is intended for a beginning to intermediate computer user.
You may find it easier to follow the steps if you print this article first.
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Symptoms of the problem
When you try to install an Office program or run an Office program for the first time, you may receive one of the following error messages:
| • | This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package. |
| • | The installation source for the product is not available. Verify that the source exists and that you can access it. |
| • | This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. |
| • |
The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Office program
disk and click OK. Note
In this error message, Office program
is a placeholder for the name of the specific Office program that you are using. |
If you are signed on to the computer by using an administrative account, you may receive the following error message:
Fatal error during installation
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Steps to resolve the problem
Step 1: Download and install the Windows Installer CleanUp utility
| a. | Download the Windows Installer CleanUp utility.
The following file is available for download from the Microsoft Download Center:
 Download the Msicuu2.exe package now. (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://kbalertz.com/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
|
| b. | In the File Download dialog box, click Run when you are prompted to run or to save the file.
|
| c. | In the security warning dialog box, click Run when you are asked whether you want to run this software.
|
| d. | Follow the instructions that appear on the screen to install the Windows Installer CleanUp utility program.
|
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Step 2: Use the Windows Installer CleanUp utility to remove Windows Installer registry information for Microsoft Office
| a. | Click Start, point to All Programs, and then click Windows Install Clean Up.
|
| b. | In the Installed Products list, select every copy of Office and every copy of an Office program. To select multiple entries, press and hold the CTRL key, and then click each entry that you want to remove.
|
| c. | Click Remove.
|
| d. | Click OK.
|
| e. | Click Exit.
|
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Step 3: Reinstall Microsoft Office
You can now reinstall Microsoft Office on the computer. Make sure that you install Microsoft Office in the same folder where Microsoft Office was installed before. If it is possible, use the same installation options that you used before to install Microsoft Office.
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Similar problems and solutions
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
324906 (http://kbalertz.com/Feedback.aspx?kbNumber=324906/)
Cannot start an Office program after you install Service Pack 3 for Windows 2000
For more information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301 (http://kbalertz.com/Feedback.aspx?kbNumber=290301/)
Description of the Windows Installer CleanUp Utility
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APPLIES TO
| • | Microsoft Office Basic Edition 2003 |
| • | Microsoft Office XP Developer Edition |
| • | Microsoft Office 2000 Developer Edition |
| • | Microsoft Office Professional Edition 2003 |
| • | Microsoft Office XP Professional Edition |
| • | Microsoft Office Small Business Edition 2003 |
| • | Microsoft Office XP Small Business Edition |
| • | Microsoft Office Standard Edition 2003 |
| • | Microsoft Office Student and Teacher Edition 2003 |
| • | Microsoft Office XP Standard Edition for Students and Teachers |
| • | Microsoft Office Access 2003 |
| • | Microsoft Access 2002 Standard Edition |
| • | Microsoft Office Excel 2003 |
| • | Microsoft Excel 2002 Standard Edition |
| • | Microsoft Excel 2000 Standard Edition |
| • | Microsoft Office FrontPage 2003 |
| • | Microsoft FrontPage 2002 Standard Edition |
| • | Microsoft FrontPage 2000 Standard Edition |
| • | Microsoft Office Outlook 2003 |
| • | Microsoft Outlook 2002 Standard Edition |
| • | Microsoft Outlook 2000 Standard Edition |
| • | Microsoft Office PowerPoint 2003 |
| • | Microsoft PowerPoint 2002 Standard Edition |
| • | Microsoft PowerPoint 2000 Standard Edition |
| • | Microsoft Office Publisher 2003 |
| • | Microsoft Publisher 2002 Standard Edition |
| • | Microsoft Publisher 2000 Standard Edition |
| • | Microsoft Office Word 2003 |
| • | Microsoft Word 2002 Standard Edition |
| • | Microsoft Word 2000 Standard Edition |
| • | Microsoft Works Suite 2006 |
| • | Microsoft Works Suite 2005 |
| • | Microsoft Works Suite 2004 |
| • | Microsoft Works Suite 2003 |
| • | Microsoft Works Suite 2002 |
| • | Microsoft Works Suite 2001 |
| • | Microsoft Works Suite 2000 |
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| kberrmsg kbtshoot kbsetup kbprb kbexpertiseinter kbceip KB932857 |
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