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Error message when you try to import an application to the SoftGrid Management Console: "Unexpected error occurred. Error code: 0000B003"
| Article ID | : | 929944 |
| Last Review | : | April 28, 2007 |
| Revision | : | 2.0 |
SYMPTOMS
When you try to import an application to the SoftGrid Management Console, the import operation is unsuccessful. Additionally, you receive the following error message:
Unexpected error occurred.
Unable to create the new Application. Please report the following error code to your system administrator.
Error code: 0000B003
Additionally, the following error message is logged in the SoftGrid Management Console log file (Sftmmc.log):
Violation of UNIQUE KEY constraint 'UK_FILE_TYPE_ACTIONS_1'. Cannot insert duplicate key in object 'dbo.File_Type_Actions'. ---> SoftGrid.Management.AddApplicationFailedException: The statement has been terminated.
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CAUSE
This issue may occur when a SHELLCOMMAND element has multiple attributes that have the same value.
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WORKAROUND
To work around this issue, follow these steps:
| 1. | Open the .osd file by using a text editor such as Notepad. |
| 2. | Review the elements in the SOFTPKG element. These elements are MGMT_FILEASSOCIATIONS, PROGLIDLIST, and PROGID. |
| 3. | For each PROGID element that is listed, review each SHELLCOMMAND element. This element is in the SHELLCOMMANDLIST element. |
| 4. | If the SHELLCOMMANDLIST element has multiple SHELLCOMMAND elements, the name and the friendly name for each SHELLCOMMAND element must be unique.
For example, consider the following <SOFTPKG> element.
<SOFTPKG>
<MGMT_FILEASSOCIATIONS>
<PROGIDLIST>
<PROGID>
<SHELLCOMMANDLIST>
<SHELLCOMMAND NAME="open" FRIENDLYNAME="&Open DefaultApp"/>
<SHELLCOMMAND NAME="edit" FRIENDLYNAME="&Open DefaultApp"/>
</SHELLCOMMANDLIST>
</PROGID>
</PROGIDLIST>
</MGMT_FILEASSOCIATIONS>
</SOFTPKG>
However, both SHELLCOMMAND elements have the same friendly name &Open DefaultApp. In this case, you should change the friendly name of edit from &Open DefaultApp to &Edit DefaultApp. |
| 5. | Save the .osd file, and then exit the text editor. |
| 6. | Import the application as usual. |
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APPLIES TO
| • | Microsoft SoftGrid for Terminal Services |
| • | Microsoft SoftGrid for Windows Desktops |
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