In Microsoft Windows Server 2003 with Service Pack 1 (SP1), a program that uses structured exception handling may stop responding for several seconds. Programs that use structured exception handling include Microsoft SQL Server.
This problem occurs because Windows Server 2003 SP1 includes a change to the memory manager. This change may make the validation process of exception handling routines take a long time if the following conditions are true:
- The computer has lots of physical RAM.
- The process loader lock is held by one thread.
- Multiple exceptions occur at the same time.
In these conditions, several threads wait for the memory manager, and the program stops responding for several seconds.
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100Â
(http://kbalertz.com/Feedback.aspx?kbNumber=889100/
)
How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Server 2003, 32-bit versionsCollapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform | Service pack requirement | Service branch |
|---|
| Ntdll.dll | 5.2.3790.605 | 739,840 | 23-Oct-2006 | 15:39 | x86 | None | RTMQFE |
| Ntkrnlmp.exe | 5.2.3790.605 | 2,240,512 | 23-Oct-2006 | 13:15 | Not Applicable | None | RTMQFE |
| Ntkrnlpa.exe | 5.2.3790.605 | 2,068,992 | 23-Oct-2006 | 12:58 | x86 | None | RTMQFE |
| Ntkrpamp.exe | 5.2.3790.605 | 2,113,536 | 23-Oct-2006 | 12:58 | Not Applicable | None | RTMQFE |
| Ntoskrnl.exe | 5.2.3790.605 | 2,206,720 | 23-Oct-2006 | 13:14 | x86 | None | RTMQFE |
| Srv.sys | 5.2.3790.588 | 342,016 | 01-Sep-2006 | 10:14 | x86 | None | RTMQFE |
| Ntdll.dll | 5.2.3790.2794 | 769,024 | 16-Sep-2006 | 12:42 | x86 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.2794 | 2,459,648 | 16-Sep-2006 | 09:35 | Not Applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2794 | 2,271,232 | 16-Sep-2006 | 09:00 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2794 | 2,311,680 | 23-Oct-2006 | 16:32 | Not Applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2794 | 2,419,712 | 16-Sep-2006 | 09:34 | x86 | SP1 | SP1QFE |
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform | Service pack requirement | Service branch |
|---|
| Ntdll.dll | 5.2.3790.2794 | 1,253,376 | 23-Oct-2006 | 16:26 | x64 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.2794 | 4,627,456 | 23-Oct-2006 | 16:26 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2794 | 4,482,560 | 23-Oct-2006 | 16:26 | x64 | SP1 | SP1QFE |
| Wntdll.dll | 5.2.3790.2794 | 765,952 | 23-Oct-2006 | 16:26 | x86 | SP1 | WOW |
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform | Service pack requirement | Service branch |
|---|
| Ntdll.dll | 5.2.3790.605 | 1,525,760 | 23-Oct-2006 | 16:21 | IA-64 | None | RTMQFE |
| Ntkrnlmp.exe | 5.2.3790.605 | 5,619,712 | 23-Oct-2006 | 16:21 | IA-64 | None | RTMQFE |
| Srv.sys | 5.2.3790.588 | 994,816 | 23-Oct-2006 | 16:21 | IA-64 | None | RTMQFE |
| Wntdll.dll | 5.2.3790.605 | 714,752 | 23-Oct-2006 | 16:21 | x86 | None | WOW |
| Ntdll.dll | 5.2.3790.2794 | 1,636,864 | 23-Oct-2006 | 16:26 | IA-64 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.2794 | 6,519,296 | 23-Oct-2006 | 16:26 | IA-64 | SP1 | SP1QFE |
| Wntdll.dll | 5.2.3790.2794 | 765,952 | 23-Oct-2006 | 16:26 | x86 | SP1 | WOW |
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates