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Article ID: 918806 - Last Review: June 25, 2010 - Revision: 2.2
Error message when you try to install Streets and Trips: "Error 1713"
Important This article contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click the
following article number to view the article in the Microsoft Knowledge Base:
256986Â
(http://kbalertz.com/Feedback.aspx?kbNumber=256986/
)
Description of the Microsoft Windows registry
When you try to install Microsoft Streets and Trips 2006 or Microsoft Streets and Trips 2008,
you receive the following error message:
Error 1713:
Cannot install one of the required products
This issue occurs because the Text-to-Speech component has
been installed incorrectly.
Warning Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These problems
might require that you reinstall your operating system. Microsoft cannot
guarantee that these problems can be solved. Modify the registry at your own
risk.
To resolve this issue, follow these steps:
- If you are using Microsoft Windows XP or an earlier version, click Start, click Run, type regedit, and then click OK.
If you are using Windows Vista, click StartCollapse this imageExpand this image
- Locate and then click the following subkey:
HKEY_CLASSES_ROOT\Installer\Products
- On the Edit menu, click
Find.
- In the Find what box, type
Microsoft English TTS Engine.
- Click to clear the Keys check box and the
Values check box, and then click Find
Next.
One of the sub-keys should have a
ProductName of Microsoft English TTS
Engine. - Delete the subkey, and then exit Registry
Editor.
- Install Streets and Trips 2006.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See
Terms of Use
(http://go.microsoft.com/fwlink/?LinkId=151500)
for other considerations.
APPLIES TO
- Microsoft Streets & Trips 2008
- Microsoft Streets & Trips 2008 with Connected Services
- Microsoft Streets & Trips 2008 with GPS Locator
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2006 Essentials
- Microsoft Streets & Trips 2006 with GPS Locator
| dftsdahomeportal kberrmsg kbprb KB918806 |
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