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Article ID: 917999 - Last Review: April 25, 2006 - Revision: 1.9
Error message when you try to validate Office by using Office Genuine Advantage: "Why didn't my computer complete validation" or "Error code: 0x8018111"
SYMPTOMS
When you try to validate the 2007 Microsoft
Office system, Microsoft Office 2003, or Microsoft Office
XP by using Office Genuine Advantage, you receive one of the following error
messages:
Error message 1
Why
didn’t my computer complete validation?
Error message 2
RESOLUTION
To resolve this issue, your computer must be running one of
the following Microsoft Windows operating systems to successfully validate a 2007 Office suite, Office 2003, or Office XP:
- Windows Vista
- Windows XP
- Microsoft Windows 2000
If you have the 2007 Office
system, Office 2003, or Office XP installed on a computer
that is running Windows
Vista, Windows XP, or Windows 2000, try to validate
Office again.
MORE INFORMATION
If you continue to experience problems when you try to
validate the 2007 Office
system, Office 2003, or Office XP, try to run the Genuine
Advantage diagnostics
tool. To do this, visit the following Microsoft Web
site:
For more information about genuine Microsoft software, visit the
following Microsoft Web site:
APPLIES TO
- Microsoft Office Basic 2007
- Microsoft Office Enterprise 2007
- Microsoft Office Home and Student 2007
- Microsoft Office Professional 2007
- Microsoft Office Professional Plus 2007
- Microsoft Office Small Business 2007
- Microsoft Office Standard 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Word 2007
- Microsoft Office Word 2007 (Home and Student version)
- Microsoft Office Excel 2007
- Microsoft Office Excel 2007 (Home and Student version)
- Microsoft Office PowerPoint 2007
- Microsoft Office PowerPoint 2007 (Home and Student version)
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Small Business Management Edition 2006
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
- Microsoft Office OneNote 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Project Standard 2003
- Microsoft Office Project Professional 2003
- Microsoft Office Visio Professional 2003
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Project 2002 Professional Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Visio 2002 Professional Edition
- Microsoft Visio 2002 Standard Edition
- Microsoft Word 2002
- Microsoft Office Genuine Advantage
| kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB917999 |
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