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Article ID: 912072 - Last Review: November 14, 2007 - Revision: 2.9
Error messages when you try to install Age of Empires III or Rise of Nations: Rise of Legends: "Error 1935" or "Error 1904"
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SYMPTOMS
When you try to install Microsoft Age of Empires III or Microsoft Rise of Nations: Rise of Legends, you may receive one of the following error messages:
Error 1935: An error during installation of an assembly MSXML2 Public key token.
Error 1904.Module C:\WINDOWS\System32\msxml4.dll failed to register. HRESULT - 2147024891. Contact your support personnel.
When you try to play or update Rise of Nations: Rise of Legends, you may experience one of the following:
RESOLUTION
Method 1: Download and then install Microsoft XML Core Services 4.0
To resolve this issue, install the game after you download and then install the latest service pack release of Microsoft XML Core Services (MSXML) 4.0. Microsoft XML Core Services (MSXML) was formerly known as the Microsoft XML Parser.
For more information about how to download the latest service pack release of Microsoft XML Core Services (MSXML) 4.0, visit the following Microsoft Web site:
Method 2: Remove the Win-tools Easy Installer program
- Remove the Win-tools Easy Installer program from the computer by using an antispyware program. If you do not have an antispyware program, you can download the Microsoft Windows AntiSpyware program. To download the Windows AntiSpyware program, visit the following Microsoft Web site:
After you remove the antispyware programs, remove the installed programs from Control Panel.
- Click Start, click Run, type appwiz.cpl, and then click OK.
On Windows Vista, click StartCollapse this imageExpand this image
- Under Currently installed programs and updates, see whether the following programs are listed:
- WinTools
- WebSearch
- Easy Installer
- System Mechanic
- If one or more of these programs are listed, click to select the program, and then click Change/Remove. If you are prompted to confirm the removal, click Yes.
- Follow the instructions that appear on the screen to remove the program.
- After you remove the programs, try to install Age of Empires III or Rise of Nations: Rise of Legends again.
For more information about these programs, see the program manufacturer.
MORE INFORMATION
For more information about Microsoft XML Core Services (MSXML), visit the following Microsoft Web site:
APPLIES TO
- Microsoft Age of Empires III
- Microsoft Age of Empires III : The WarChiefs
- Microsoft Rise of Nations: Rise of Legends
| kberrmsg kbsetup kbtshoot KB912072 |
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