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KBAlertz.com: (911422) - Describes a problem that occurs after you establish a USB connection and then you change settings in ActiveSync.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks



Article ID: 911422 - Last Review: December 23, 2005 - Revision: 1.0

You may not be able to establish a USB connection to a Windows Mobile-based device in ActiveSync 4.0 and in ActiveSync 4.1

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View products that this article applies to.

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SYMPTOMS

In Microsoft ActiveSync 4.0 and in Microsoft ActiveSync 4.1, you may not be able to establish a universal serial bus (USB) connection to a Microsoft Windows Mobile-based device. You may experience this problem after you successfully connect and create a partnership, disconnect, and then try to reconnect.
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WORKAROUND

To work around this problem, disconnect the Windows Mobile-based device. Then, reconnect the Windows Mobile-based device.
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MORE INFORMATION

Steps to reproduce the problem

  1. In ActiveSync, establish a USB connection to the Windows Mobile-based device.
  2. In ActiveSync, click to clear Allow USB connections.

    The USB connection is broken.
  3. In ActiveSync, click to select Allow USB connections.

    You expect the USB connection to be established automatically. However, the USB connection is not established.
Note These steps must be performed when the Windows Mobile-based device is still connected to the host desktop computer.
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APPLIES TO
  • Microsoft ActiveSync 4.0
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Keywords: 
kbtshoot kbbug KB911422
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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Robyn - rmccarthy NOSPAM-AT-NOSPAM suddenlink.net Report As Irrelevant  
Written: 11/24/2006 1:32 PM
I am frustrated because NONE of these workarounds have worked. I disable the firewall completely, shut down the antivirus software, uninstall and reinstall AS, reboot, restart, and hours have gone by with no positive results. Windows still shows that a Windows Mobile Based Device is in and activesync cannot establish a connection...Help please!

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