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Article ID: 908732 - Last Review: May 7, 2007 - Revision: 1.6
How to troubleshoot software updates for the LG LRM-519 DVR/DVD Recorder on a broadband connection
SUMMARY
This article describes how to troubleshoot software updates for the LG LRM-519 DVR/DVD Recorder with the Microsoft Program Guide service on a broadband connection.
Broadband connectivity issues that affect software updates can be caused by one or more of the following problems:
- The recorder is disconnected from the network; the Ethernet cable is unplugged.
- The manual connection is incorrectly configured.
- A Dynamic Host Configuration protocol (DHCP) failure has occurred.
- A DHCP failure has occurred on the proxy server.
- The DHCP for the proxy server is missing or incorrect.
- A proxy server is being used when a proxy server is not needed.
- The Internet Protocol (IP), subnet mask, or gateway address is incorrect.
MORE INFORMATION
To troubleshoot software updates, follow these steps:
- Determine whether another broadband device on your home network, such as the computer, can connect to the Internet.
- Verify that your broadband connection settings are correct. To do this, follow these steps:
- Start the recorder.
- Select Settings, and then select Phone and Network Setup.
- Under Set up Connection, verify that Use Broadband is selected.
- On the Connection page, select Use Wired (Ethernet) Connection.
- Select Configure Network, and make sure that the following settings are correct and complete:
- For connections that use static IP addresses:
- Select Static IP, and then enter the IP, subnet mask, gateway, and DNS addresses that are provided by your Internet Service Provider (ISP).
- Select Next, and then select Connect.
For connections that use dynamically acquired IP addresses:- If you connect through a proxy server:
- Select Proxy Server used.
- Enter the proxy server name and port number.
- Verify that the recorder's Ethernet cable is inserted into the correct port.
- Select Next, and then select Connect.
- If you do not connect through a proxy server:
- Select No Proxy Server used.
- Select Next, and then select Connect.
- If the issue is not resolved, contact your broadband services provider regarding the network status.
| kbhowto kbpubtypekc KB908732 |
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