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Article ID: 899873 - Last Review: April 25, 2006 - Revision: 4.1
You may receive an "internal application error has occurred" error message when Windows Media Player tries to automatically play a CD or a DVD in Windows XP
Consider the following scenario: You insert a CD or a DVD
into the CD or DVD drive on a Microsoft Windows XP-based computer. Windows
Media Player then tries to automatically play the CD or the DVD. However, you
may receive the following error message:
An internal
application error has occurred.
If you manually start Windows Media Player and then play the CD
or the DVD, Windows Media Player works fine.
This issue may occur if the
computer has been upgraded from a
version of Windows
that
included an earlier version of Windows
Media Player.
In this scenario, a Windows Media Player version conflict occurs. Specifically, the earlier version of Windows Media Player automatically starts and then tries to play
the CD or the DVD.
To resolve this problem, follow these steps:
- Remove the earlier version of Windows Media Player. To do
this, follow these steps:
- Click Start, click Control
Panel, and then click Add or Remove
Programs.
- Click the earlier version of Windows Media Player, and
then click Remove.
- Reregister the Jscript.dll component. To do this, follow
these steps:
- Click Start, click
Run, type cmd, and then click
OK.
- At the command prompt, type regsvr32 /u
jscript.dll, press ENTER, and then click
OK.
- At the command prompt, type regsvr32
jscript.dll, press ENTER, and then click
OK.
- Restart the computer, and then test the issue that is
described in the "Symptoms" section. If you still receive the error message, go
to step 3.
- Download and install the latest version of Windows Media Player. To
do this, visit the following Microsoft Web site:
APPLIES TO
- Microsoft Windows Media Player 8.01, when used with:
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Media Center Edition
- Microsoft Windows XP Home Edition
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