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Article ID: 888068 - Last Review: December 22, 2004 - Revision: 2.4
You cannot access your Hotmail account from Windows Messenger after you install Windows XP Service Pack 2
After you install Microsoft Windows XP Service Pack 2 (SP2),
and you then try to use Microsoft Windows Messenger to check your Windows Live Hotmail
e-mail account, you experience one of the following:
- Windows Messenger does not notify you that you have
received new e-mail in your Hotmail account.
- Microsoft Outlook or Microsoft Outlook Express starts
instead of the Hotmail Web site appearing when you click My E-mail
Inbox on the File menu in Windows
Messenger.
- There is no link in Windows Messenger that displays the
number of new e-mail messages that are present in your Hotmail
Inbox.
This issue occurs if one of the following is true:
- The default e-mail program is set to Outlook or to Outlook
Express in Microsoft Internet Explorer. Therefore, you will not be able to
automatically sign in to your Hotmail account.
- Your installed copy of Windows Messenger is version
4.7.2009 or a later version.
To resolve this issue, use the latest version of MSN Messenger to automatically sign in to your Hotmail account. To install the latest version of MSN Messenger, visit the following Microsoft Web site:
Note If Windows Messenger is running, you have to sign out from the MSN Messenger.
The version of Windows Messenger that is installed with
Windows XP SP2 is associated with the default e-mail program that is set in
Microsoft Internet Explorer. The default e-mail program may be Outlook, Outlook
Express, MSN, or Windows Live Hotmail. When you click the My E-mail Inbox on the File
menu in Windows Messenger, the default e-mail program will start. The My E-mail
Inbox will not automatically sign you in to your Windows Live Hotmail
account.
APPLIES TO
- Microsoft Windows XP Home Edition Service Pack 2 (SP2)
- Microsoft Windows XP Professional Service Pack 2 (SP2)
- Windows Live Hotmail
- Microsoft Windows Messenger 4.0
- Microsoft Windows Messenger 4.5
- Microsoft Windows Messenger 4.6
- Microsoft Windows Messenger 4.7
- Microsoft Windows Messenger 5.0
| kbemail kbtshoot KB888068 |
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-- Scott Cate
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Stephen G
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Reported as Irrelevant
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| Written:
6/23/2005 2:40 PM |
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