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(885194) - Describes an issue where you receive an error message when you try to turn on the Fast User Switching feature in Windows XP. You receive this error message after you install the DigitalPersona Password Manager software.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 885194 - Last Review: September 29, 2011 - Revision: 3.0

You receive an error message when you try to turn on the Fast User Switching feature in Windows XP

SYMPTOMS

When you try to turn on the Fast User Switching feature in the Microsoft Windows XP User Accounts Control Panel, you may receive an error message that is similar to the following:
A recently installed program has disabled the Welcome screen and Fast User Switching. To restore these features, you must uninstall the programs. The following file name might help identify the program that made the change: C:\windows\system32\DPGINA.dll

CAUSE

This issue may occur if you installed the Microsoft DigitalPersona Password Manager 1.0.0 software.

RESOLUTION

To resolve this issue, remove the DigitalPersona Password Manager 1.0.0 software, turn on the Fast User Switching feature, and then reinstall the DigitalPersona Password Manager 1.0.0 software. To do this, follow these steps:
  1. Click Start, click Run, type Appwiz.cpl, and then click OK.
  2. Under Currently installed programs, click DigitalPersona Password Manager 1.0.0, click Remove, and then click Yes.
  3. Click Yes to restart your computer.
  4. Click Start, click Run, type Nusrmgr.cpl, and then click OK.
  5. Click Change the way user log on or off, click to select the Use the Welcome Screen check box and the Use Fast User Switching check box, and then click Apply Options.

APPLIES TO
  • Microsoft Optical Desktop with Fingerprint Reader
  • Microsoft Fingerprint Reader
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Anonymous User Reported as Irrelevant  
Written: 10/9/2004 12:36 AM
this fix unfortunatly does not fix anything. only wasted an hour of my time... :(

Anonymous User Report As Irrelevant  
Written: 11/9/2006 6:38 PM
it DOES work, make sure you enable fast switching BEFORE you reinstall, AND that you've COMPLETELY removed it.