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"Iexplorer.exe has encountered a problem and needs to close" error message when you try to view a timesheet in Microsoft Project Web Access
| Article ID | : | 875344 |
| Last Review | : | January 18, 2007 |
| Revision | : | 1.3 |
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SYMPTOMS
When you try to view a timesheet in Microsoft Project Web Access, Microsoft Internet Explorer quits, and you receive the following error message:
Iexplorer.exe has encountered a problem and needs to close
When you click
more information, you receive the following error message where
x.x.xxxx.xxxx is the version of Internet Explorer, and
yyyyyyy is the offset:
AppName: iexplore.exe
AppVer: x.x.xxxx.xxxx
ModName: pjgrid.ocx
ModVer: 9.0.2000.224
Offset: yyyyyyy
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CAUSE
This problem may occur if the Google Toolbar for Internet Explorer is installed on your computer.
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WORKAROUND
To work around this problem, use one of the following methods.
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Method 1
Remove the Google Toolbar for Internet Explorer. To do this, follow these steps:
| 1. | Click Start, click Control Panel, and then click Add or Remove Programs. |
| 2. | Click Google Toolbar for Internet Explorer, and then click Change/Remove. |
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Method 2
Disable third-party browser extensions in Internet Explorer. To do this, follow these steps:
| 1. | Start Internet Explorer. |
| 2. | On the Tools menu, click Internet Options, and then click the Advanced tab. |
| 3. | On the Advanced tab, click to clear the Enable third-party browser extensions (requires restart) check box, and then click OK. |
Note Both methods require that you restart Internet Explorer.
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MORE INFORMATION
You may not experience this problem with a later version of the Google Toolbar. For more information about the Google Toolbar for Internet Explorer, visit the following Google Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
| • | Microsoft Project Server 2002 |
| • | Microsoft Project 2002 Professional Edition |
| • | Microsoft Project 2000 Standard Edition |
| • | Microsoft Office Project Web Access |
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