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(873022) - Discusses a solution for an issue in Outlook or Outlook Express where you may not be able to send e-mail messages.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 873022 - Last Review: September 20, 2011 - Revision: 2.0

You receive the"0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND" error message or the “503 Sender already specified” error message when you try to send an e-mail message in Outlook Express or in Outlook on a computer that is running Windows XP Home Edi...

SYMPTOMS

When you use Microsoft Outlook or Microsoft Outlook Express on a computer that is running Microsoft Windows XP Home Edition to send a new e-mail message, you may experience the following symptoms:
  • In Outlook, you may receive the following error message:

    Unable to deliver the message due to a communication failure ……………………… 503 Sender already specified.
  • In Outlook Express, you may receive the following error message:

    error: 0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND

CAUSE

This issue may occur if the firewall settings in the Freedom program from Zero-Knowledge Systems Inc. are not configured correctly on your computer.

MORE INFORMATION

You may contact Zero-Knowledge Systems Inc. if you require help in configuring the firewall in Freedom program so that it is compatible with Outlook and Outlook Express.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

APPLIES TO
  • Microsoft Outlook Express 6.0
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbinfo kbtshoot kbprb KB873022
       

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Anonymous User Reported as Irrelevant  
Written: 8/20/2004 6:51 PM
Check the security settings in outlook. Also check them in Word if you are using Word as your e-mail editior.

Manish Reported as Irrelevant  
Written: 1/26/2005 5:59 AM
This is a good idea, still we can do one more thing. just disable the firewall & creat a new identity. Also, click my server requires Authentication. Click logon. given the a/c name & pw. under the server tab. The problme will resolved. manish

juron - juron NOSPAM-AT-NOSPAM giomail.co.uk Reported as Irrelevant  
Written: 1/28/2005 5:21 AM
I am having difficulty sending e-mails recently. I am getting server error 550 and error number 0x800ccc69. I am on Windows 98, Outlook Express 6.0. Not long ago I renewed my subscription to Norton Internet Security/Symantec, at the same time upgrading it to include a spam filter, and the problems seemed to start about that time. Can you help? Many thanks. Juron