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Article ID: 870691 - Last Review: October 30, 2006 - Revision: 2.5
You cannot install Server Performance Advisor on a computer that is running Windows XP or Windows 2000
SYMPTOMS
When you try to install the Server Performance Advisor (SPA) diagnostic utility on a computer that is running Microsoft Windows XP or Microsoft Windows 2000, you may receive the following error messages during the installation setup process:
An exception occurred during the commit phase of the installation. This exception will be ignored and the installation will continue. However, the application might not function correctly after installation is complete. --> PlaDecompress
An exception occurred during the commit phase of the installation. This exception will be ignored and the installation will continue. However, the application might not function correctly after installation is complete. --> PlaiSetAclInDirectory
CAUSE
This behavior occurs because the SPA utility is designed to run only in Windows Server 2003. SPA is not designed to run in earlier versions of Microsoft Windows operating systems.
This behavior may occur in Windows Server 2003 if specific services are not started, if there are issues with the Common Language Runtime (CLR) performance counters, or if the Server Performance Advisor Data folder is not empty.
RESOLUTION
If you experience these error messages on a Windows Server 2003 computer, confirm the following criteria is met and try installing SPA again:
STATUS
This behavior is by design.
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
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