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Article ID: 841494 - Last Review: March 23, 2005 - Revision: 1.6
"Microsoft PowerPoint has encountered a problem and needs to close" error message when you try to export an image from PowerPoint 2004 for Mac
SYMPTOMS
When you try to export an image from Microsoft PowerPoint
2004 for Mac, you may receive an error message that is similar to the
following:
Microsoft PowerPoint has encountered a problem
and needs to close. We are sorry for the inconvenience.
When you click
More Information, you receive an error signature that is
similar to the following:
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-03-07 13:15:14 -0800
Application Name: Microsoft PowerPoint
Application Version: 11.0.0.040304
Module Name: unknown
Module Version: unknown
Module Offset: unknown
Extra app info: Reg=English Loc=0x0409
CAUSE
This problem may occur if all the following conditions are
true:
- The image that you are trying to export is larger than
500x500 pixels.
- You edit the file before you try to export it--for example,
you use the Free Rotate tool to change the orientation.
- You use the Save as Picture option to export the file.
WORKAROUND
To work around this problem, follow these steps:
- Start PowerPoint 2004 for Mac.
- Open the slide that contains the image that you want to
save.
- On the File menu, click Save
As.
- In the Save As box, type a name for the
file.
- In the Format box, click the format that
you want to use to save the image, and then click
Save.
STATUS
Microsoft has confirmed that this is a bug in the Microsoft
products that are listed in the "Applies to"
section.
APPLIES TO
- Microsoft PowerPoint 2004 for Mac
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
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