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When you start Encarta or games for Windows, you receive an error message because of an error that occurs in Aclayers.dll
| Article ID | : | 836204 |
| Last Review | : | November 14, 2007 |
| Revision | : | 10.5 |
SYMPTOMS
When you try to start one of the programs listed in the
"Applies To" section, the program may quit unexpectedly, and you may receive an
error message that resembles the following:
Microsoft
Program has encountered a problem and needs to
close. We are sorry for the inconvenience.
To see what data this error
report contains, click here.
When you view the data in the error
report, the report contains an error signature that is similar resembles the
following:
AppName: AppVer: ModName: ModVer: Offset:
appname appver aclayers.dll 5.1.2600.2180 00012f5C
Where
appname is one of the following:
| • | age3.exe |
| • | aom.exe |
| • | aomx.exe |
| • | encarta.exe |
| • | rise.exe |
| • | nations.exe |
| • | thrones.exe |
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CAUSE
This issue occurs when the game's shortcut is set to use a
compatibility mode. The Microsoft XML 4.0 that is used by some games and by
Microsoft Encarta is not compatible with the Microsoft Windows 95, Microsoft
Windows 98, or Microsoft Windows Millennium Edition compatibility modes in
Microsoft Windows 2000 and Microsoft Windows XP.
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RESOLUTION
To resolve this issue, follow these steps:
Windows Vista
| 1. | Open the Program Compatibility Wizard. To do this, click Start , click Control Panel, click Programs, and then click Use an older program with this version of Windows.
|
| 2. | Follow the instructions in the wizard.
|
Windows XP
| 1. | Right-click the shortcut icon for the program, and then
click Properties. |
| 2. | On the Compatibility tab, click to clear
the Run this program in compatibility mode for: check box.
Alternatively, on the Compatibility tab, select the
compatible mode Windows 2000. |
| 3. | Click OK. |
| 4. | Start the program with the shortcut that you just
modified. |
If this issue still occurs after you follow these steps, create a new user account, and then try to start the program as the new user.
For more information about how to create and configure user accounts in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
279783 (http://kbalertz.com/Feedback.aspx?kbNumber=279783/)
How to create and configure user accounts in Windows XP
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MORE INFORMATION
For more information about program compatibility, click the following article number to view the article in the Microsoft Knowledge Base:
301911 (http://kbalertz.com/Feedback.aspx?kbNumber=301911/)
How to use the Program Compatibility Wizard in Windows XP
To learn more about how to run older programs in Windows Vista in Windows Vista, follow the instructions in the "Make older programs run in this version of Windows" topic in Windows Vista Help and Support. To view the topic, follow these steps:
| 1. | Click Start , and then click Help and Support. |
| 2. | In the Search Help box, type Make older programs run in this version of Windows, and then click Search Help. |
| 3. | Click the appropriate topic. |
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APPLIES TO
| • | Microsoft Flight Simulator X Deluxe |
| • | Microsoft Flight Simulator X Standard |
| • | Microsoft Age of Empires III |
| • | Microsoft Age of Empires III : The WarChiefs |
| • | Microsoft Age of Mythology |
| • | Microsoft Age of Mythology Gold |
| • | Microsoft Age of Mythology: The Titans |
| • | Microsoft Encarta Reference Library 2003 |
| • | Microsoft Encarta Reference Library 2004 |
| • | the operating system: Microsoft Windows 2000 |
| • | Microsoft Flight Simulator 2004: Century of Flight |
| • | Microsoft Flight Simulator 2002 Standard Edition |
| • | Microsoft Flight Simulator 2002 Professional Edition |
| • | Microsoft Rise of Nations |
| • | Microsoft Rise of Nations: Gold Edition |
| • | Microsoft Rise of Nations: Thrones and Patriots |
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-- Scott Cate
|
Anonymous User
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Reported as Irrelevant
|
| Written:
2/5/2006 12:56 PM |
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