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Article ID: 827763 - Last Review: June 4, 2007 - Revision: 2.1
You receive a "USP10.DLL was not found" error message when you use computer that is running Windows 98 to view a PowerPoint 2003 presentation
SYMPTOMS
When you use Microsoft Windows 98 to try to run a Microsoft
Office PowerPoint 2007 or Microsoft Office PowerPoint 2003 presentation that was packaged to a CD, you receive the
following error message:
A required .DLL file, USP10.DLL
was not found.
CAUSE
This issue occurs because the PowerPoint 2003 Viewer system
requires Microsoft Windows 98 Second Edition and later. If you try to run the
Viewer on an earlier version of Microsoft Windows, you receive the error
message that is mentioned in the "Symptoms" section.
Note The PowerPoint 2007 Viewer requires at least Microsoft Windows 2000 with Service Pack 4.
RESOLUTION
To resolve this issue, run the PowerPoint 2003 Viewer on a
supported version of Microsoft Windows. Supported operating systems include:
- Windows 98 Second Edition
- Microsoft Windows 2000 Service Pack 3 (SP3) and
later
- Microsoft Windows Millennium Edition (Me)
- Microsoft Windows XP
- Microsoft Windows Server 2003
For PowerPoint 2007 Viewer, the supported operating systems include the following:
- Microsoft Windows 2000 with at least Service Pack 4 (SP4)
- Microsoft Windows XP
- Microsoft Windows Server 2003
- Windows Vista
WORKAROUND
To work around this issue, download and install the
Microsoft Windows Installer 2.0 Redistributable (this includes the Usp10.dll
file).
The
following file is available for download from the Microsoft Download
Center:
Collapse this imageExpand this image
For additional information about how to download Microsoft Support
files, click the following article number to view the article in the Microsoft
Knowledge Base:
119591Â
(http://kbalertz.com/Feedback.aspx?kbNumber=119591/EN-US/
)
How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
APPLIES TO
- Microsoft Office PowerPoint 2003, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Office PowerPoint 2007
| kbopenfile kbsetup kbslideshow kbwindowsinstaller kberrmsg kbprb KB827763 |
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