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Article ID: 825935 - Last Review: January 30, 2007 - Revision: 2.5
Office templates are missing from the New Office Document dialog box in Office
On This Page
SYMPTOMS
When you click
Start, point to
All Programs, and then click
New Office Document, only the
Blank Document
template for Word can be seen in the
New Office
Document dialog box. All other Office templates are
missing.
CAUSE
This problem may occur if you upgrade Microsoft Office XP or
earlier to Microsoft Office 2003 or later versions of Office, and not all the Office XP or earlier programs
are upgraded or are removed. The most common cause of this problem is if
Microsoft Office FrontPage 2003 was installed with Office XP or earlier. When
you upgrade to Office 2003 or later versions of Office and you use the Typical or Upgrade installation option,
FrontPage 2003 is not installed. This problem may also occur if you use the
Custom Install option during Office Setup, and instruct Setup not to
upgrade or to remove a specific Office XP or earlier program. If Office XP or
earlier programs are still present on your computer, the new Office
shortcuts are not installed.
RESOLUTION
To resolve this problem, use the Add or Remove Programs tool
to install the New and Open Office Document Shortcuts feature. To do this,
use one of the following methods.
Method 1: 2007 Microsoft Office programs
- Click Start, click Control
Panel, and then click Add or Remove
Programs.
- In Add or Remove Programs, click
Microsoft Office 2007, and then click
Change.
- Click Add or Remove Features, and then
click Continue.
- On the Installation Options page, expand Office
Shared Features.
- Click the arrow next to New and Open Office
Documents Shortcuts, click Run from My Computer, and
then click Continue.
- When the update is complete, click OK, and
then close Add or Remove Programs.
Method 2: Microsoft Office 2003 programs
- Click Start, click Control
Panel, and then click Add or Remove
Programs.
- In Add or Remove Programs, click
Microsoft Office 2003, and then click
Change.
- Click Add or Remove Features, and then
click Next.
- On the Custom Setup page, click to select the
Choose advanced customization of applications check box, and
then click Next.
- On the Advanced Customization page, in the Choose
update options for applications and tools list, expand Office
Shared Features.
- Click the down arrow next to New and Open Office
Documents Shortcuts, click Run from My Computer, and
then click Update.
- When the update is complete, click OK, and
then close Add or Remove Programs.
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
APPLIES TO
- Microsoft Office Basic 2007
- Microsoft Office Enterprise 2007
- Microsoft Office Home and Student 2007
- Microsoft Office Professional 2007
- Microsoft Office Professional Plus 2007
- Microsoft Office Standard 2007
- Microsoft Office Ultimate 2007
- Microsoft Office Access 2007
- Microsoft Office Excel 2007
- Microsoft Office Outlook 2007
- Microsoft Office PowerPoint 2007
- Microsoft Office Publisher 2007
- Microsoft Office SharePoint Designer 2007
- Microsoft Office Word 2007
- Microsoft Office Basic Edition 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Access 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
| kbprb kbupgrade kbfunctions kbsetup kbnewfile kbdisplay KB825935 |
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