After you use Plus! Audio Converter in Microsoft Plus!
Digital Media Edition, the files that are converted to WMA files may not play
back in your WMA-compatible device, such as a WMA CD player or a HighMAT
player. Specifically, you may experience one of the following issues:
| • | The file does not play or is not recognized on your WMA-compatible
device. |
| • | The file starts to play and then jumps to the next track
before audio starts. |
| • | You receive the following error message
Cannot play group x, content y. where x is the group number and y is the content number of the media. |
Back to the top
This issue occurs because of the way that the files were
encoded by Plus! Audio Converter.
Back to the top
A supported fix is now available from Microsoft,
but it is only intended to correct the problem described in this article. Only
apply it to systems that are experiencing this specific problem. This fix may
receive additional testing to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next version that contains this hotfix.
To resolve this problem
immediately, contact Microsoft Product Support Services to obtain the fix. For
a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this
fix has the file attributes (or later) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
07-May-2003 11:11 31,215 Readme.htm
07-May-2003 11:27 835,081 Syncandgoppc.cab
07-May-2003 11:26 1.0.3026.0 823,808 Syncandgo.exe
07-May-2003 11:25 1.0.0.2338 72,192 Sleeptimer.dll
07-May-2003 11:26 1.0.0.2338 386,560 Alarmclock.exe
07-May-2003 11:26 1.0.0.2338 444,416 Audioconverter.exe
07-May-2003 11:26 1.0.0.2338 404,992 Cdlm.exe
07-May-2003 11:26 1.0.0.2338 418,304 Dancer.exe
07-May-2003 11:08 1.0.0.2269 257,648 Ext.dll
07-May-2003 11:26 1.0.0.2338 351,232 Mpa.dll
07-May-2003 11:25 1.0.0.2338 1,695,744 Mpaui.dll
07-May-2003 11:26 1.0.0.2338 278,016 Productactivation.exe
07-May-2003 11:26 1.0.0.2338 357,888 Partymode.exe
07-May-2003 11:25 1.0.0.2338 32,256 Photostory.exe
07-May-2003 11:26 1.0.0.2338 830,464 Tour.exe
07-May-2003 11:08 1.0.3026.0 577,536 Analogrecorder.exe
07-May-2003 11:08 1.0.3026.0 1,728,512 Analogrecorderui.dll
07-May-2003 11:08 1.0.3026.0 73,728 Hardlimit.xfm
07-May-2003 11:08 1.0.3026.0 139,264 Noclick.xfm
07-May-2003 11:08 1.0.3026.0 94,208 Nonoise.xfm
07-May-2003 11:08 258,275 Plus!SlimLine.wmz
07-May-2003 11:25 1.0.0.2338 217,600 DancerUI.dll
07-May-2003 11:25 1.0.0.2338 5,446,656 Pscore1ui.dll
07-May-2003 11:27 1.0.0.2338 510,976 Pscore1.dll
01-May-2003 20:07 1.0.0.2339 18,944 Pscommon.dll
07-May-2003 11:25 1.0.0.2338 16,384 PhotostoryUI.dll
07-May-2003 11:25 1.0.0.2338 16,384 Pscommonui.dll
Back to the top
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Back to the top