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Article ID: 819514 - Last Review: May 23, 2003 - Revision: 1.0
MSBBN: Cannot Access Internet By Using Microsoft MN-100 or MN-500 Base Station
SYMPTOMS
When you try to access the Internet by using your Microsoft
broadband networking hardware, Internet Web sites are not
available.
CAUSE
This issue occurs if there is a problem with the domain name
system (DNS) server settings on your network.
RESOLUTION
To resolve this issue, use the following procedures in the
order presented.
Determine if your DNS settings are the cause of the
symptoms you are experiencing. To do this, following these steps:
- Gather the Internet protocol (IP) settings from your
computer.
- Click Start, click
Run, type CMD, and then press
ENTER.
- At the Command prompt, type
ipconfig, and then press ENTER.
- Make a note of the information that is returned.
You can copy and paste the output in another program, and then print
it if you want.
- Use the Ping.exe file to check your
hardware.
For additional information about how to use Ping.exe, click
the following article number to view the article in the Microsoft Knowledge
Base: 814155Â
(http://kbalertz.com/Feedback.aspx?kbNumber=814155/EN-US/
)
MSBBN: How to Use Ping.exe to Check Your Microsoft Broadband Network Adapter
- Bypass your Base Station, and connect your computer
directly to your broadband modem.
- If you can access Internet Web sites as expected, the
problem is most likely in the settings on your Base Station or on your
computer.
- If you still cannot access the Internet, there may be a
problem with your modem settings. Contact your ISP, or see the documentation
that came with your broadband modem.
If your network is functioning correctly internally, and you
still cannot access Internet Web sites, there may be a problem with your DNS
settings. To configure your DNS settings, you must know what the correct DNS
settings are for your Internet Service Provider (ISP). See your ISP or the
documentation that they provided when you signed up for service with
them.
To resolve this issue, following these steps:
- Open the Microsoft Broadband Networking Utility (BNU),
click Base Station Management Tool on the
Tools menu, and then log into the Base Station Management
Tool.
- In the Base Station Management Tool, click Wide
Area Network in the navigation list.
- Select the appropriate type of Internet connection under
Internet Connection Type, and then type the appropriate information.
MORE INFORMATION
For additional information about how to connect to your
base station, click the following article numbers to view the articles in the
Microsoft Knowledge Base:
814154 Â
(http://kbalertz.com/Feedback.aspx?kbNumber=814154/EN-US/
)
You Cannot Connect to Your Wireless Network
331942Â
(http://kbalertz.com/Feedback.aspx?kbNumber=331942/EN-US/
)
MSBBN: MN-500: Cannot Connect to the Internet or Program Base Station with a Cable Modem
APPLIES TO
- Microsoft Broadband Networking 10/100 Ethernet 5-Port Switch MN-150
- Microsoft Broadband Networking 10/100 Ethernet Notebook Adapter
- Microsoft Broadband Networking 10/100 Ethernet PCI Adapter
- Microsoft Broadband Networking 10/100 Ethernet USB Adapter
- Microsoft Broadband Networking 10/100 Ethernet Base Station
- Microsoft Broadband Network Utility
- Microsoft Broadband Networking Wireless Base Station MN-700
- Microsoft Broadband Networking Wireless Desktop Kit MN-840
- Microsoft Broadband Networking Wireless Notebook Adapter MN-720
- Microsoft Broadband Networking Wireless Notebook Kit MN-820
- Microsoft Broadband Networking Wireless USB 2.0 Adapter MN-710
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
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