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Article ID: 817459 - Last Review: June 9, 2008 - Revision: 2.0
MSBBN: Cannot Configure Base Station During Setup or Connect to a Network
SYMPTOMS
You cannot configure your broadband base station during
setup. If you cancel setup and try to manually configure the base station, you
can obtain a base station Internet Protocol (IP) address but you cannot connect
to the network. You also cannot logon to the Base Station Management
Tool.
CAUSE
This issue may be caused by the Verizon Communications PPPoE
dialer software. This issue has been known to occur with Windows Millennium
Edition.
RESOLUTION
To resolve this issue, you must remove the Verizon software
from your computer.
To remove the Verizon software, follow these
steps.
Note Have your Verizon username and password available, you must have
them to connect to the Internet.
- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Add/Remove
Programs.
- Locate and remove all programs that contain Verizon in their name.
- Restart your computer.
- Re-run setup.
MORE INFORMATION
If you are still having difficulties connecting to the
Internet, confirm your base station configuration.
For additional information about how to manually configure
your base station, click the following article numbers to view the articles in
the Microsoft Knowledge Base:
810964Â
(http://kbalertz.com/Feedback.aspx?kbNumber=810964/EN-US/
)
MSBBN: How to Manually Configure Your Base Station With Windows
331950Â
(http://kbalertz.com/Feedback.aspx?kbNumber=331950/EN-US/
)
MSBBN: How to Manually Configure the MN-500 Wireless Base Station
For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site:
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
APPLIES TO
- Microsoft Broadband Networking Wireless Base Station MN-700
- Microsoft Windows Millennium Edition
| kb3rdparty kbbug kbprb KB817459 |
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