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Article ID: 814546 - Last Review: June 6, 2008 - Revision: 6.0
Age Of Mythology: A Black Screen Appears at Startup and the Game Stops Responding
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SYMPTOMS
When you start Age of Mythology, a black screen may appear,
the game music may start to play, and then the game may stop responding
(hang).
CAUSE
This issue may occur if one or more of the following
conditions exist:
- Microsoft Direct 3D acceleration is disabled, or is not
working correctly.
- You do not have the most recent version of Microsoft
DirectX installed on your computer.
- Your video adapter driver is outdated.
RESOLUTION
To resolve this issue, use one or more of the following
methods in the order that they appear.
Method 1: Disable and then Enable Direct3D
- Click Start, and then click
Run.
- In the Open box, type
dxdiag, and then click OK.
- In the DirectX Diagnostic Tool, click the
Display or Display 1 tab.
- Click Disable to turn off Direct3D
Acceleration.
- When the confirmation message appears, click
OK.
- Click Enable to turn on Direct3D
Acceleration.
- Start Age of Mythology.
If the issue is not resolved, go to the next method.
Method 2: Download and Install the Most Recent Version of DirectX
To download the most recent version of DirectX, visit the
following Microsoft Web site:
If the issue is not resolved, go to the next method.
Method 3: Download and Install the Most Recent Drivers for Your Video Adapter
Contact the manufacturer of your video adapter for information
about how to obtain and install the latest drivers for your video adapter. You
may also visit the following Microsoft Windows Update Web site to see if driver
updates are available:
To identify the name and manufacturer of your video adapter:
- Click Start, and then click
Run.
- In the Open box, type
dxdiag, and then click OK.
- In the DirectX Diagnostic Tool, click the
Display or the Display 1 tab.
- In the Device pane, note the name and
manufacturer of your video adapter, and then click
Exit.
For information about how to contact your hardware manufacturer, visit the following Microsoft Web site:
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
APPLIES TO
- Microsoft Age of Mythology
- Microsoft Age of Mythology Gold
- Microsoft Age of Mythology: The Titans
| kbsetup kbhardware kbdisplay kbconfig kbprb KB814546 |
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