This article describes known sound-related issues that you
may experience when you play Microsoft Age of Mythology. This article lists
general issues first, and then it lists issues that have only been known to
occur if you use specific types of sound hardware.
In this Article
The following are general sound-related issues that you may
experience when you start or play Age of Mythology.
General Sound Issues
When you play Age of Mythology, the sound may skip or stutter. To
resolve this issue, download and install the latest sound drivers for your
sound card. For information about how to contact the manufacturer of your sound
card, see the "References" section of this article.
Determine the Version Number of Your Sound Driver and Card Model
To determine the version number of the sound driver and the sound
card model that is installed in your computer, use the DirectX Diagnostic Tool:
- Click Start, and then click
Run.
- In the Open box, type
dxdiag, and then click OK.
- Click the Sound tab.
- Under Device, note the model of your
sound card that is listed on the Name line.
- Under Drivers, note the version number
that is listed on the Version line.
- Note the version numbers for all the sound cards that are
installed on your computer, and then click Exit.
For additional information about the
DirectX Diagnostic Tool, click the following article number to view the article
in the Microsoft Knowledge Base:
190900Â
(http://kbalertz.com/Feedback.aspx?kbNumber=190900/
)
DirectX: Description of the DirectX Diagnostic Tool
For additional information about how to troubleshoot
sound-related issues, click the following article number to view the article in
the Microsoft Knowledge Base:
812394Â
(http://kbalertz.com/Feedback.aspx?kbNumber=812394/
)
How to Troubleshoot Sound-Related Issues
Specific Sound Issues
When you start Age of Mythology you may recieve the following
error message:
Warning: Failed to Initialize Sound
Hardware, the game will proceed with sound disabled.
This issue may
occur if your sound card does not support hardware buffering. To resolve this
issue, upgrade your sound card that supports hardware buffering.
ESS Canyon and Yamaha
Age of Mythology does not support the ESS Canyon 3d2 sound card
with Yamaha drivers.
Creative SBLive! Creative LiveWare
If you play Age of Mythology while you run other programs, the
screen may flicker. To resolve this issue, quit any program that you do not
need before you start Age of Mythology.
This issue occurs most
frequently with the Creative SBLive! sound card with the Creative LiveWire 2.0
and 2.1 driver sets.
Turtle Beach Santa Cruz
The game might shut down. To resolve this issue, reduce sound
acceleration to none. To reduce the
Hardware Sound
Acceleration level, follow these steps:
- Click Start, click Run,
and type dxdiag in the Open
box.
- Click the Sound tab
- Move the Hardware Sound Acceleration Level
slider all the way to the left (to the No acceleration
setting).
- Click Exit.
- If you are prompted to restart the computer,
clickYes.
Note The Santa Cruz sound card drivers may not fully support Direct
Sound acceleration.
For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
303110Â
(http://kbalertz.com/Feedback.aspx?kbNumber=303110/
)
Game Error: You Receive a "Fatal Exception OE" Error Message or the
Game Stops Responding
For information about how to contact your sound card manufacturer, visit the following Microsoft Web site:
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
To see if
applicable driver updates are available, visit the following Microsoft Windows
Update Web site: