Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 328294 - Last Review: August 29, 2006 - Revision: 3.13
The About Microsoft <Program name> dialog box reports a service pack version that is different from what is expected in Office XP and in Office 2003
This article was previously published under Q328294
On This Page
SYMPTOMS
When
you try to determine the version of Microsoft Office XP or Microsoft Office
2003 by clicking
Help and then clicking
About
Microsoft Program name, such as
About Microsoft Excel, the
About
Microsoft Program name dialog box
reports that a service pack has been installed. The letters SP with a number after the version number are displayed, for example SP1. However, the service pack
that the
About
Microsoft Program name dialog box reports may not have been installed.
CAUSE
This problem occurs because the
About
Microsoft Program name dialog box in Microsoft Office
retrieves the version information and the service pack information from the primary shared Office file, the Mso.dll file. Therefore, the service pack version that the
About
Microsoft Program name dialog box reports may not be the correct service pack version for all Office programs. For example, this may occur when a full service pack for Office has not been applied.
Conversely, the
About
Microsoft Program name dialog box for an individual Office program,
such as Microsoft Project or Microsoft Visio, may report that a service pack has been applied when
the service pack was applied to only the primary Office installation.
Microsoft provides binary updates for individual programs. These updates
are applied to the latest service pack version and to the full-file updates
that provide fixes for customers who are using earlier versions of a service pack. If the full-file update modifies the Mso.dll file, the
About
Microsoft Program name dialog box in the
Office programs will report the latest service pack
version.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
How to determine whether an Office service pack is installed
To
determine whether an Office service pack is installed or whether an update for an
individual program is installed, use the information provided by the
Add or Remove Programs dialog box. This version information is the most accurate documentation of the product version that is available on your computer.
For more information about how to use the Add or Remove Programs dialog box and the version numbers for the original release and service pack releases for the Office products, click the following article numbers to view the articles in the Microsoft Knowledge Base:
291331Â
(http://kbalertz.com/Feedback.aspx?kbNumber=291331/
)
How to check the version of Office XP
821549Â
(http://kbalertz.com/Feedback.aspx?kbNumber=821549/
)
How to
check the version of Office 2003 products
REFERENCES
For more information about other updates available for Office 2003 or Office XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
305095Â
(http://kbalertz.com/Feedback.aspx?kbNumber=305095/
)
History of Office XP Updates
883677Â
(http://kbalertz.com/Feedback.aspx?kbNumber=883677/
)
History of
Office 2003 updates
APPLIES TO
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002
- Microsoft Project 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Visio 2002 Standard Edition
- Microsoft Visio 2002 Professional Edition
- Microsoft Office Access 2003
- Microsoft Office Excel 2003
- Microsoft Office InfoPath 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
- Microsoft Office PowerPoint 2003
- Microsoft Office OneNote 2003
- Microsoft Office Project Standard 2003
- Microsoft Office Project Professional 2003
- Microsoft Office Publisher 2003
- Microsoft Office Publisher 2003 with Digital Imaging
- Microsoft Office Visio Professional 2003
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Developer Edition
- Microsoft Office Professional Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
Be the first to leave feedback, to help others about this knowledge base
article.
(Optional) Name
(Optional)
Public URL Or Email
Comments
No
HTML -- Text Only Please